I was a Lollipop Entrepreneurstring(29) "I was a Lollipop Entrepreneur"

It is extremely valuable to understand your behavioral style and how it relates to your business networking.  Most importantly, learning how to identify behavioral styles in others, and then learning how to adapt your own approach to those different styles, can make a significant difference in your referability.

I wrote about this in my book, “Room Full of Referrals,” with co-authors Dr. Tony Alessandra and Dawn Lyons. All customers and all networkers prefer communication in a manner that is most familiar to them. Knowing their personal style can help you customize an effective sales or networking approach for each unique individual.

Dr. Tony Alessandra calls this The Platinum Rule – the idea of treating people the way they want to be treated.

The Four Common Behavioral Styles

  • Go-Getter: Fast-paced, task-oriented, & doesn’t like to be wrong about anything.
                      Driven, Bold, Decisive, Strong Desire to Lead
  • Promoter: Fast-paced, people-oriented, gregarious, likes to be in the spotlight.     
                      Energetic, Outgoing, Fun-Loving, Positive, Talkative
  • Nurturer: Slower-paced, people-oriented, dislikes confrontation, & helps others.
                      Patient, Helpful, Understanding, Reserved
  • Examiner: Slower-paced, task-oriented, methodical, likes facts, & dislikes hype.
                      Effective, Efficient, Thorough, Research-Oriented

A key point to remember is that we are all a blend of the four styles with different intensity levels of each.

My Style

Oftentimes your behavioral style can be observed at a fairly young age.  When I was 11 years old, I missed the bus going to school one day. The school was about two miles away and I had plenty of time, so I started walking.

Along the way I passed a fuel station with a small store attached to it. My eye caught some awesome looking lollipops – big, red, strawberry-flavored suckers. They only cost a nickel (five pennies) so I bought four or five of them and continued on to school. When I got there, a friend saw what I had and asked me if he could buy one. I said sure he could – for a dime (ten pennies). He bought it right away! That day I sold all the lollipops except for the one that I kept for myself . . . and I saw a great business opportunity.

The next day I decided to walk to school again, and this time I bought a dozen lollipops at the store. I sold them all before school was done for the day. I did this the next day, and the next… for almost a month. I was very happy with my margin and the money that I saw growing from my lollipop enterprise.

That was my first experience in business, and it was obvious from that early time in my life that I was a “Go-Getter” behavioral style. 

The end of the story had another lesson in store.  After a month of great sales, the Principal called me into his office and told me I couldn’t sell candy to students on campus.  I asked him why and he said it was a school policy.  Then I asked him why it was OK to sell candy bars for the school fundraiser on campus but not sell other candy for any other reason.  He basically told me that was the policy and I could follow it or be suspended.  Thus, the last lesson I learned was about government regulation.  The next business I started was NOT on campus.

 

Do you recall your first business experience? How has your own behavioral style helped or hurt your networking and referral marketing efforts?  I’d love to hear your story.

Follow The Platinum Rule for Networking Successstring(47) "Follow The Platinum Rule for Networking Success"

Most people have heard of The Golden Rule, commonly known as “Do unto others as you would have them do unto you.” While it is a good principle to live by, it does not necessarily help you in business networking or referral marketing.

Instead, I recommend that you consider implementing what Dr. Tony Alessandra calls The Platinum Rule® in your networking efforts.
Treat Others the Way THEY Want to Be Treated.

It is unwise to assume that people are just like us and want to be treated in the same way we prefer. Referral marketing relies on strong relationships, and what better way to develop a relationship then adapting how you treat someone to their wants and needs? To network effectively, you need to use the Platinum Rule with your referral partners, AND with the people they refer to you.

 

Three People Involved in a Referral

There are three people involved in a referral and all three need to be considered when deciding how to implement the Platinum Rule.

  1. You. How do you work best? What are your strengths and weaknesses? Have you identified your own behavioral style? Understanding your style will help you adapt your approach with others.
  2. The referral source. How does this person communicate best, and how do they like to be communicated with? How do they like to be treated? If you want someone to pass a referral to you, you must communicate with them in a way that they appreciate and are receptive to.
  3. The prospect. What is the potential client’s preferred method of communication? What sales techniques are most effective with this person? If you expect to get closed business from the referrals you receive, you must be willing and able to communicate effectively with the prospects in the way they prefer.

What it comes down to is that a networker’s greatest asset is their ability to be adaptable. You must always be willing to accommodate the people you are striving to develop relationships with – their comfort is much more important than yours.

Understanding Behavioral Styles

Understanding the four different styles of behavior is an excellent way to gain knowledge about how to adjust your sales and marketing program to the style of communication most comfortable to the customer. It is also beneficial to determine how to best connect with your fellow networkers. All clients and all networkers prefer communication in a manner that is most familiar to them. Knowing their personal behavioral styles helps you customize a sales or networking approach for each unique individual.

In the book Room Full of Referrals which I co-wrote with Dr. Tony Alessandra and Dawn Lyons, we offer insight into the following four different behavioral styles:

Go-Getters: Driven, Bold, Decisive, Strong Desire to Lead

Promoters: Energetic, Outgoing, Fun-Loving, Positive, Talkative

Nurturers: Patient, Helpful, Understanding, Sentimental, Reserved

Examiners: Effective, Efficient, Thorough, Research-Oriented

When you pay careful attention to the behavioral characteristics of others, you will improve how you communicate with them by effectively adapting to their style. Strive to accommodate the behavioral style of your referral source when you’re working them, and of your prospect when you connect with them. If you seek to find out how people want to be treated and then treat them that way, you can establish a smooth-running referral relationship that can help your business grow. 

Voicemail Email Messages

Tips on How to Return Voicemail and Email Messagesstring(50) "Tips on How to Return Voicemail and Email Messages"

Tiffanie Kellog and Jason Avery discuss how behavioral styles affect how we respond to voicemail and email messages.

So you received a message and you do not know exactly how to return it. Based on the book, Room Full Of Referrals, it depends on how people want to be treated, their behavioral style.

Behavioral styles are affecting your referability. When you receive a voicemail or email message, pay attention to the length and pace of that message.  Was the message long, detailed and full of information, or was it short and to the point? Know how to respond based on the behavioral style of the person who SENT the message. There are little clues in their message to identify what is the behavioral style of the person you are communicating with.

Go-Getter

“Hey it’s Tiffanie, call me”. The person leaves a short message that is very direct and to the point or only a few sentences. They are a fast-paced busy-busy person without a whole lot of time and they expect the same from you. When you call them or reply to their email, start with “I am sure you are very busy, I only need a moment of your time. Here is what I got for you”. Get straight to the point with the relevant information listed in bullet points.

Promoter

The message is upbeat and enthusiastic. The person is talking about having a good time. They are the “Fun Loving” people. They use in their message ALL CAPS, emojis and lots of exclamation points !!!!!! When you call them or reply to their email, use words such as  “Super, Great, Fantastic, or Awesome”.

Examiner

The Message is very detailed with page numbers, questions and full of details. They want all the information. If they give you a long list, do not reply with just one or two short sentences. They might become offended and question your credibility. When you call them or reply to their email, start with “I am tied up at the moment but I will get to all these questions and I will respond by this date with all the information you requested”. Be specific.

Nurturer

The message has indecisiveness. They need more options to compare before making a decision or they want to consult with someone else first. When you call them or reply to their email, start with “Here is what you need to know about the impact on their business, family or community”.

Once you know their style, you can adapt. Mirroring is a good way to start. You behave the way that they are behaving and they will appreciate you. Another option is to have four different employees representing each of these four behavioral styles to reply to the various messages based on the sender’s behavioral style. 

Four Behavior Styles

The Four Behavioral Styles (the video)string(38) "The Four Behavioral Styles (the video)"

There are Four Behavioral Styles you will find in others when you are networking. Do you know your behavioral style? Please watch this video to learn about these different styles.

In the book Room Full of Referrals which I co-wrote with Dr. Tony Alessandra and Dawn Lyons, we offer insight into the following four different behavioral styles:

Go-Getters: (Driven, Bold, Decisive, Strong Desire to Lead)

Promoters:   (Energetic, Outgoing, Fun-Loving, Positive, Talkative)

Nurturers:   (Patient, Helpful, Understanding, Sentimental, Reserved)

Examiners:   (Effective, Efficient, Thorough, Research-Oriented)

If you pay careful attention to the behavioral characteristics of others, you will improve how you communicate with them effectively by adapting to their style.

Behavioral Profiles

Understanding Behavioral Profilesstring(33) "Understanding Behavioral Profiles"

I’m looking forward to presenting “Behavioral Styles in Networking” next week on Tuesday, March 14, 2017 from Noon to 1pm EASTERN DAYLIGHT TIME as part of @BNI – The World’s Leading Referral Organization’s #BusinessBuilders webinar series.

Register here:

https://attendee.gotowebinar.com/register/8829787935322540548

Understanding behavioral profiles is essentially about understanding the four different styles of behavior when looking at individuals.  It  is an excellent way to gain knowledge about how to craft your sales and reporting program to the style of communication most comfortable to the client as well as how to best connect with your fellow networkers.  All customers and all networkers like to be communicated with in a manner that is most familiar to them, and knowing their personality profiles/behavioral styles helps you customize a sales or networking approach for each unique individual.

RFORBlog

In the book Room Full of Referrals which I co-wrote with Dr. Tony Alessandra and Dawn Lyons, we offer insight into the following four different behavioral styles:

Go-Getters: (Driven, Bold, Decisive, Strong Desire to Lead)

Promoters:   (Energetic, Outgoing, Fun-Loving, Positive, Talkative)

Nurturers:   (Patient, Helpful, Understanding, Sentimental, Reserved)

Examiners:   (Effective, Efficient, Thorough, Research-Oriented)

If you pay careful attention to the behavioral characteristics of others, you will improve how you communicate with them effectively by adapting to their style.

Join me on my webinar next week to learn more about these traits.

 

Understanding Behavioral Profilesstring(33) "Understanding Behavioral Profiles"

A couple of weeks back, I posted a blog outlining some tactics for tapping into the customer’s perspective in order to increase sales in your business.  In that blog post, I promised I would write more in a future blog about behavioral profiles and today I am following through with that promise.

Understanding behavioral profiles is essentially about understanding the four different styles of behavior when looking at individuals.  It  is an excellent way to gain knowledge about how to craft your sales and reporting program to the style of communication most comfortable to the client as well as how to best connect with your fellow networkers.  All customers and all networkers like to be communicated with in a manner that is most familiar to them, and knowing their personality profiles/behavioral styles helps you customize a sales or networking approach for each unique individual.

RFORBlog

In the book Room Full of Referrals which I co-wrote with Dr. Tony Alessandra and Dawn Lyons, we offer insight into the four different behavioral styles and I have listed the character traits for each style below (I’ve also included information on how to best communicate with each style) in order to help you identify someone, adapt to their style, help them feel comfortable, and make them feel good so you can better connect with your customers as well as those you network with.

Go-Getters

Characteristics: Driven, Bold, Opinionated, Decisive, Direct, Strong Desire to Win, Strong Desire to Lead, Like to be in Charge, Love Control, Goal-Oriented, Have a “Get It Done Now” Attitude

How to Communicate With Them: Be Direct, Ask Only for a Short Amount of Time to Start–Say 30 Minutes Or So, Say You Will Come to Them–Makes It More Convenient for Them, Remind Them of What You Think You MIGHT Be Able to Do For Them But Don’t Commit to It Without Knowing More about Them (Networking), You May Be Able to Agree on a Date on the Spot–Do So, State That You Will Confirm Everything Via E-mail or Text (Whichever They Prefer) and Send Them a Reminder E-mail One Day Before–Do Not Call Them, Make Sure to Do What You Say

Promoters

Characteristics: Energetic, Outgoing, Fun-Loving, Positive, Talkative, Love Recognition, Dislike Details, Love to be the Center of Attention, Enjoy Simple Uncomplicated Things, Tend to Have a Large Social Network

How to Communicate With Them: Keep Your Energy Up and Smile, Let Them Know You Are Having a Great Time With Them (Networking), Describe a Bit About How You Think You Can Connect Them to Other People Who Could Be Very Interesting to Them (Networking), Say Something About a New Hot Spot That Just Opened or a Cool Place to Meet and See If They Can Fit You into Their Busy Schedule (Networking)–Makes Them Feel Important, If They Have Their Calendar Available Select a Date to Meet for About an Hour–You Will Need It As You May Not Get Down to Business Quickly, Let Them Know You Will Call Them to Reconfirm Everything, End by Saying Something About the Possibilities that Might Result From the Two of You Working Together–Describe the Vision and Have Them Buy into It

Nurturers

Characteristics: Patient, Helpful, Understanding, Sentimental, Reserved, Careful, Pleasing, Have a Difficult Time Saying “No,” Have Deep Relationships, Are Focused on Helping Others

How to Communicate With Them: Make Sure to Really Have Them Talk and You Listen, Share With Them How You Think the Two of You Would Be Really Compatible and How You Need to Understand More About Who They Are and How They Work With Their Clients (Networking), Tell Them You Would Love to Spend More Time With Them and See What Could Develop Over the Long-Term (Networking), Do an Option Close (an option close is when you give someone two options that you are okay with, so whichever one they choose you are already fine with and can move forward) on the Appointment and Ask, “Would it be possible to look at our schedule and see if we might have some time to spend together in the next week or so OR would you like me to call you next week and go from there?”–They Tend to Make a Quicker Decision When You Do an Option Close, Whichever Selection They Make Be Sure to Follow Up, Ask If It Would Be Okay If the Location Was a Bit Quiet So You Could Really Be Present With Each Other (Networking), Book out 1.5 Hours Just to Be Safe (Networking), Make It Clear That You Really Want to Get to Know Who They Are in Business Because You Truly Think You Can Help Them (Networking), Ask If It Is Okay to Call Them to Confirm the Appointment, Call to Confirm and Spend Several Minutes on the Phone with Them at That Time

Examiners

Characteristics: Effective, Efficient, Thorough, Research-Oriented, Avoid Risks, Loyal, Knowledge-Seeking, Analyze Everything, May Take a Long Time to Develop Trust, Make Calculated Decisions, Enjoy Strategies and Processes

How to Communicate With Them: Remember That You Will Need to Ask Them Lots of Questions as They May Not Give Information Out Freely, Ask Them If They Are Looking for Ways to Be More Effective in Their Networking (Networking), Talk To Them About Why the Two of You Could Be Effective Together (Networking), Ask If It Would Make Sense for the Two of You to Spend More Time Together to Figure Out the Details of How You Could Work Together (Networking), Ask If a Meeting at Their Office Would Be Appropriate–Makes It More Convenient for Them and They Don’t Waste Time Traveling Somewhere, Do an Option Close on the Appointment and Ask, “Would it make sense to book an appointment now or would you like me to e-mail you?”–Again They Usually Make a Quick Decision When You Do an Option Close, Based on the Answer Complete That Task, See If an E-mail or Text Is the Preferable Way for You to Confirm the Appointment, Show Up Early to the Appointment and Be Fully Prepared With an Agenda and Lots of Questions for Them

If you pay careful attention to the behavioral characteristics your customers and fellow networkers exhibit, you’ll get better and better at pinpointing which of the four behavioral style categories they fall into and you will be much more capable of communicating with them effectively by speaking their language and adapting to their style.  When you’re able to communicate at the highest level of effectiveness with your customers and those with whom you network, your sales will increase and your business will grow.

After reading through the lists of behavior characteristics above, start by pinpointing which style you are and if you have any additional ideas about how to effectively communicate and connect with others that share your same behavioral style, please share your suggestions in the comment forum below–I’d love to hear your thoughts on this!

The 3 Networks You Need to Join If You Haven’t Alreadystring(60) "The 3 Networks You Need to Join If You Haven’t Already"

In the book Room Full of Referrals (click here for the paperback edition and click here for the Kindle edition) which I wrote with Tony Alessandra and Dawn Lyons, we talk about the Top Ten Referral Marketing Basics and number one is:

RfOR

Belong to Three Different Networks

  • A Service Network like the Rotary Club, for example.  Service clubs are devised for just that, to provide service to an organization.  Your main reason for joining a service clubwould not be to gain business.  Most people truly believe in what the organization is doing and have a passion for it.  While your main goal is to serve the community or organization, you will also be building relationships and, yes, business may come to  you through this group.  However, it should not be your main reason for joining.
  • A Casual Contact Network, like a Chamber of Commerce.  Casual networks provide a way for you to meet a larger amount of people at one time.  There are less restrictions with this group, and they mainly do large mixers.  A key benefit to the casual contact networks is that you can meet people who would be good referrals for your referral sources.  Having a large sphere of influence is important in your being able to give lots of referrals on a regular basis.
  • A Strong Contact Network, like BNI. Strong contact networks like BNI provide exclusivity.  For example, only one person per profession is allowed to be part of the group.  They also incorporate more structure and commitment from their members, which in turn greatly increases the amount of loyalty and participation.  These groups are designed to gain referral business.  The key is to only belong to one of these types of groups to ensure follow-through, commitment and loyalty.

When you create a strong referral network, you’ll want to be able to give lots of referrals to them as well.  You’ll need a wide sphere of influence within which you have substantial credibility, so as they need things in their life, you can refer them.  It’s as Referral Institute® Partner Mike Macedonio states in the book:

“It is not just the breadth of the relationships that you have, it’s the breadth and depth of the relationships that are the most important.”

Being involved in three different networks will give you breadth–all you have to do is create the depth! 

What are you going to do this week to expand your networking involvement to include all three networks and to deepen your relationships?  Please share your thoughts in the comment forum.

International Networking Week Video 2013string(40) "International Networking Week Video 2013"

The new video for International Networking Week® 2013 has just been released!

This short, 11-minute video, sponsored by the Referral Institute, explains how the week of February 4th-8th, 2013 will bring about great opportunities for businesspeople around the world and increase worldwide awareness about the powerful benefits of business networking. International Networking Week® 2013

2013 will mark the 7th annual celebration of International Networking Week which is now recognized by many countries across the globe, with thousands of events being held during the week. One of the main goals of the week is to help businesspeople everywhere build their networking skills and expand the opportunities within their reach.  In the video, my “Room Full of Referrals” co-authors (Tony Alessandra and Dawn Lyons) offer some very valuable pointers on understanding behavioral profiles in a networking context and where to focus your efforts in order to make the most of International Networking Week.

Take a few minutes to watch the video and share with us here on the blog what you learned.