What is the best way to connect with your network

What is the best way to connect with your network?string(50) "What is the best way to connect with your network?"

Their way. To build a powerful professional network it is important to connect and engage with them via the communication platforms that they use. This is particularly important if you need to develop a relationship with someone and want to get to know them professionally.

You have to go where they are, not where you are.

I learned that lesson after my children moved out on their own. My eldest would not respond to emails; she would not even answer the phone when I called her. I discovered, however, that when I texted her, she responded immediately. Rather than try to get her to move over to my preferred platform – email, I realized I could keep a good line of communication open with her by text.

My second daughter wouldn’t use email and didn’t use the phone to talk or text. She communicated by What’s App, which I had never heard of. However, I got the app and found a great way to communicate with her, usually with an immediate reply.

My son didn’t use email, or the phone for talk, text, or What’s App. How was I going to connect with him? I realized that he was a big online gamer on the platform called Steam, which had an instant messaging feature. I downloaded Steam and purchased a game so that I could instant message my son. It worked! If I saw him online and messaged him, I would get an instantaneous response.

I realized if I wanted to communicate with my children, I needed to use their preferred platforms, not mine.

A Lesson in Networking

This has taught me a lesson in networking. To stay connected to the people I meet, I need to go where they are, not stay where I am. That’s another lesson in networking: it’s not about me. It is about them. This applies to face-to-face networking as well as online opportunities. If building a powerful network is important to you, you have to go where your connections are. Don’t expect them to always come to you.

When we are growing our business and trying to increase our sales, we want to build relationships. As I have always said, networking is more about farming than hunting. We need to be in their territory, not our territory; we have to go where they are. That is where we will have the opportunity to do business.

How to find THEIR way

When you meet someone and plan to contact them again, ask them, “What is the best way to reach you?” or, “How would you like me to send that information to you?” Their answer will tell you their preference for future communications.

I recommend that you put their response into their contact information. Something as simple as “Prefers email” or “Prefers to be called” will help you to connect with them in their preferred way.

Staying connected to your network is important to grow business relationships. My children taught me that connecting with people in the way that THEY like to communicate is the best way to strengthen those relationships.

resist networking

Why People Resist Networkingstring(28) "Why People Resist Networking"

Every year, people continue to resist networking even though successful people have used networking to grow their businesses. Networking provides a great return for a much smaller monetary investment as compared to the cost of traditional advertising. Why are so many business owners still not networking as a way to grow their business?

The four reasons why people resist networking

  • They are frozen by their fear

Having a fear of rejection keeps people from networking. The fear of interacting with strangers is paralyzing. Having low self-confidence, shyness, or an under-estimation of what they can contribute are reasons why they resist networking. Giving in to these fears is just plain bad for business.

  • They are too busy

Not having time to network is another excuse many people use as to why they are not networking. People believe that they are too busy already. They think that it is not worth the time or stress it takes to network. They resist networking because they believe that their current time obligations are more important. Being “too busy” is an excuse when people are not clear on their networking goals.

  • They are “hunting”

People resist networking because they expect immediate results. They are impatient and don’t understand the value of taking the time to build strong relationships first. “Hunters” want a quick sale as opposed to following up and establishing credibility over time with others. They do not follow up with the people they connect with and get no results.

  • They are talking more

People often resist networking because they pitch their sale in a room full of competition. I was at a big networking event with more than 500 people in the UK one year, and the person who spoke before me asked the audience: “How many of you came here hoping to do some business–maybe make a sale?”  More than half the people in the audience raised their hands. He then asked, “How many of you are here hoping to buy something?” No one raised a hand–not one single person! This is the networking disconnect and they are not listening.

The four reasons why successful people network

  • They are focused by their fear

Successful people are not blocked by fear. They are focused on meeting others when networking. Not only are they building their business visibility, but successful networkers also have a good time building new relationships with others.

  • They value their networking time

Successful people have clear networking goals. They know what they want to gain with their networking time. Successful networkers have learned that breaking out of their routine is an enriching experience. They have found ways to incorporate networking into their schedule.

  • They are “farming”

Networking is not a “get-rich-quick” scheme. Successful networking is more about farming than it is about hunting. We have to cultivate good relationships that pay us back over the long term, year after year. Networking works by building credibility with strong relationships.

  • They are listening more

Networking is not like “cold-calling.” It is not something you do to someone. It is something you do with them. Networking is a conversation. It involves more listening. Don’t forget that a good networker has two ears and one mouth and should use both of them proportionately.

Networking involves building a strong relationship. The first of the three phases of networking is visibility. You and other individuals become aware of each other. When networking, you become genuinely interested in the other person as you get to know each other. This interest in each other leads to credibility with each other. This credibility will build and will create opportunities over time to provide referrals. Those referrals will ultimately lead to profitability resulting from your networking efforts.

Social Capital

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Social capital, otherwise known as the value behind your social contacts, can be an extremely important resource in both business and life.  If you take as much care in raising and investing your social capital as you do your financial capital, you will experience benefits that can greatly enrich your life as well as multiply your material returns many times over. Investing in your networking is one of the best investments you can make to secure future success for yourself and others with whom you network. Below, I share my 4 step process to build your social capital, the international currency of networking.

Social Capital

This is acquired through networking because successful networking is all about building and maintaining solid, professional relationships. The trouble is we don’t have the natural community-like business relationships that existed before. Many business owners hardly know their neighbors, let alone the local businesspeople in town. Therefore, networking is critical to an individual’s success in business.

Effectively developing your networking can be a daunting task. However, doing so within a structured, organized networking framework will leverage your efforts. You begin building your capital to positively impact your bottom line.

Here are some keys to creating social capital

  • Give your clients a personal call
  • Call all the people who have referred business to you
  • List 50 people to stay in touch with
  • Follow up with everyone

As you invest your time in developing your networking, you are increasing your bottom line. Strive to make the most effective use of this investment. Do everything possible to thoroughly enhance the relationships you develop in the coming year because social capital leads to improved financial capital.

Watch the video and then take a minute to leave a comment below. I would love to hear your story about how investing in your social capital significantly paid off for you.

Business Networking Diversity

Business Networking Diversitystring(29) "Business Networking Diversity"

I believe that it is important to build a diverse network of professional contacts that include people with different interests and backgrounds.  The only thing that they should have in common with you is that they should be really good at what they do.  Create a personal network like that, and you’ll have a network that can help you succeed at anything.

It is human nature to build friendships with people that are like us.  The problem with surrounding ourselves with similar people is that they also tend to have similar contacts and know the same people as us.  When networking, it may be difficult to make connections with new people or companies with whom we desire to do business. In running a large business networking organization for over the past three decades, I often speak to people who tell me they want to network exclusively business professionals who have similar clients.  Although it is good to include these people in your personal network, networking with them exclusively would be a tremendous mistake. When it comes to business networking diversity, you never know who people know.  One of the important keys to being successful at building a powerful personal network is diversity.

A diverse personal network enables you to increase the possibility of including connectors or “linchpins” in your network.  Linchpins are people who in some way cross over between two or more clusters or groups of individuals; this allows them to link groups of people together easily.  The best way to increase the number of possible connections in your network is to develop a diverse network. The strongest networking groups I have seen over the years are generally the groups that are diverse.  I believe that one of the problems in understanding this concept is a somewhat built-in bias that many people have about networking with individuals that are outside their normal frame of reference.  Let me share a story:

An incredible voice, an incredible connection from networking diversity.

Patti, a BNI Director, arrived a little early to a BNI meeting that met in a private meeting room and noticed an older gentleman setting up coffee mugs in preparation for the meeting.  She struck up a conversation with the man while waiting for the BNI members to arrive.  In talking to him, she was really taken by the amazing tenor of his voice.  She mentioned to him that he had an incredible voice and asked what he did before this.  The gentleman informed her that he used to be a commentator for CNN!  He went on to share with Patti that in his later years, he wanted to work in a less hectic job as well as live closer to his daughter.  He decided to take on the job of managing these private meeting rooms because it gave him an opportunity to be close to his family while having a less hectic career later in life.

Later during the meeting, one of the BNI members, Don, mentioned in his featured presentation that his goal is to host a radio talk show someday. He was looking for some contacts that could help him pursue this dream.  After the meeting, Patti asked Don… “Do you see that guy over there (pointing to the ex-CNN commentator)?  Have you seen him before?”  “Yea,” said Don, “he’s the guy who sets up the coffee for our meeting.”  Patti said to Don, “Did you know that he used to be a broadcaster for CNN?”  Don said, “I had no idea!!!”  Patti suggested that Don introduce himself. Don had seen the man on many occasions but had not struck up a conversation with him because he felt that they had little, if anything, in common.  The truth is when it comes to networking – not having a lot in common with someone may mean that they can be a connector for you to a whole world of people that you might not otherwise be able to meet. This resulted in creating an incredible connection for Don in the broadcasting industry. Don now hosts a local radio talk show.

Diversity in your network is the smart thing and the right thing to do.

NETWORKS AREN’T FLAT: The Seven Stages of Professional Relationships by Andy Lopatastring(85) "NETWORKS AREN’T FLAT: The Seven Stages of Professional Relationships by Andy Lopata"

Today’s guest blog is an extract from Andy Lopata’s book, “Connected Leadership”, about the seven stages of professional relationships.

When we picture a network it’s easy to visualize a flat entity, a single structure comprising all of the people we know. Much network theory focuses on the number of people in the average network, with classic studies such as Girard’s Law of 250(1) and the Dunbar Number(2) often quoted.

In my opinion, both of these studies are flawed. They are flawed in their interpretation: The Dunbar Number was never intended as an indication of the average network size. They are outdated: they were both developed in the last century, well before social media dominated our lives and networks. And flawed in the basic premise: Girard’s Law is based on the observation that the average number of guests at a wedding or funeral is 500. I went to a funeral recently that was described as ‘busy’ and I can promise you that nowhere near 500 people attended.

The way both studies have been used in network theory is the biggest flaw. We have been told that ‘the average network size is 250’ (based on Girard’s Law). Other objections aside, this oversimplifies the nature of a network.

Rather than being a flat structure or simple grouping of contacts, networks are more complicated organisms with people flowing in and out and between various levels. I tend to visualize a network as seven levels of a professional relationship with a group of expanding circles, much like the side section of half an onion.

The Seven Stages of Professional Relationships

Within that network, there are seven levels of a professional relationship:

  1. Recognize
  2. Know
  3. Like
  4. Trust
  5. Support
  6. Advocate
  7. Friend (moving into your personal network) 

 

Towards the center of the network are people you have a lot of time for and want to support. That feeling is likely to be reciprocal and you’d be available whenever the other party needs and, at stages six and seven, actively looking out for each other.

This is what we’d call your trusted network, people you are likely to see day in day out, week in and week out (although absence doesn’t necessarily exclude people from your trusted network).

As you move further out through the layers, the relationship becomes a little less trusted, not as deep. You might see each other less frequently, be less inclined to share openly with each other, or ask for help.

At the outer edges of your network are people who come in and out. If we meet at an event or dinner party I’ll be in your network for a few days. By that, I mean that if we bump into each other or I call you, you will remember me and know who I am. But that link is tenuous. After a few days or weeks, we will probably be strangers again.

Compare this to someone in the center of your network. You could probably go three years or more without speaking to each other but still, pick up where you left off as if no time had passed.

People on the outskirts of your network will come in and out. If you want to embed people in your network, your first challenge is to get beyond that outer circle and into their long-term memory.

 

Andy Lopata‘s book, “Connected Leadership” can be bought from amazon.com at a promotional price of $0.99 TODAY. As Ivan’s readership is global, this page lists the book on all of Amazon domains. 

waste of time

Is Your Networking a Waste of Time?string(35) "Is Your Networking a Waste of Time?"

Do you suffer from “butterfly-itis” at the very mention of networking at business functions? If you answered yes, you are not alone. Many entrepreneurs get a bit uncomfortable when it comes right down to walking up to someone and starting a conversation. Many others are concerned about getting effective results from the time they spend networking. Leave out any of these strategies, and your networking is just a waste of time.

My Top Ten Networking Tips:

1. Have the tools to network with you at all times. These include an informative name badge, business cards, brochures about your business, and a pocket-sized business card file containing cards of other professionals to whom you can refer new business.

2. Set a goal for the number of people you’ll meet. Identify a reachable goal based on attendance and the type of group. If you feel inspired, set a goal to meet 15 to 20 people, and make sure you get all their cards. If you don’t feel so hot, shoot for less. In either case, don’t leave until you’ve met your goal.

3. Act like a host, not a guest. A host is expected to do things for others, while a guest sits back and relaxes. Volunteer to help greet people. If you see visitors sitting, introduce yourself, and ask if they would like to meet others. Act as a conduit.

4. Listen and ask questions. Remember that a good networker has two ears and one mouth and uses them proportionately. After you’ve learned what another person does, tell them what you do. Be specific but brief. Don’t assume they know your business.

5. Don’t try to close a deal. These events are not meant to be a vehicle to hit on businesspeople to buy your products or services. Networking is about developing relationships with other professionals. Meeting people at events should be the beginning of that process, not the end of it.

6. Give referrals whenever possible. The best networkers believe in the “givers gain” philosophy (what goes around comes around). If I help you, you’ll help me and we’ll both do better as a result of it. In other words, if you don’t genuinely attempt to help the people you meet, then you are not networking effectively. If you can’t give someone a bona fide referral, try to offer some information that might be of interest to them (such as details about an upcoming event).

7. Exchange business cards. Ask each person you meet for two cards-one to pass on to someone else and one to keep. This sets the stage for networking to happen.

8. Manage your time efficiently. Spend 10 minutes or less with each person you meet, and don’t linger with friends or associates. If your goal is to meet a given number of people, be careful not to spend too much time with any one person. When you meet someone interesting with whom you’d like to speak further, set up an appointment for a later date.

9. Write notes on the backs of business cards you collect. Record anything you think may be useful in remembering each person more clearly. This will come in handy when you follow up on each contact.

10. Follow up! You can obey the previous nine commandments religiously, but if you don’t follow up effectively, you will have wasted your time. Drop a note or give a call to each person you’ve met. Be sure to fulfill any promises you’ve made.

The process doesn’t have to be traumatic, scary, or a waste of time. When done properly, it can truly make a difference in the amount of business your company generates. With the right approach, you can use it to build a wealth of resources and contacts that will help make your business very successful.

Three Big Lies

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Misconceptions about networking are widespread, even among business professionals. Before you can commit yourself to the task of building a healthy network, you probably need to overcome at least one of these three big lies about networking.

I can’t network if I’m not an outgoing person.

There are many techniques that can make the process a whole lot easier. For example, volunteering to be an ambassador or visitor host for a local business networking event can be a great way to get involved without feeling out of place.

When you have guests at your house or office, what do you do? You engage them; make them feel comfortable; you offer them something to drink. What you don’t do is stand by yourself sulking about how you hate meeting new people. By serving as a visitor host at your local chamber event, you effectively become the host of the party. Try it, you’ll find it much easier to meet and talk to new people.

The person-to-person referral business is old-fashioned.

Today, most people do business on a larger scale, over a broader customer base and geographic area. The personal connections of the old-style community and the trust that went with them is mostly gone. That’s why a system for generating referrals among a group of professionals who trust one another is so important, and it’s why referral networking is not only the way of the past but the wave of the future. It’s a cost-effective strategy with a long-term payoff. It’s where business marketing is going, and it’s where you need to go if you’re going to stay in the game.

Networking is not hard science. Its return on investment can’t be measured.

I once suggested to the dean of a large university that the business curriculum should include courses in networking. His response, “My professors would never teach that material here. It’s all soft science.”

Why don’t business schools teach this subject? I think it’s because most are made up of professors who’ve never owned a business. Almost everything they know about running a business they learned from books and consulting.

Business schools around the world need to wake up and start teaching this curriculum. Schools with vision, foresight, and the ability to act swiftly (the way business professors say businesses should act) will be positioning themselves as leaders in education by truly understanding and responding to the needs of today’s businesses.

Successful entrepreneurs understand the importance of a strong network and are willing to put in the time it takes to develop fruitful connections. If any of these three big lies are holding you back, it’s time to correct it with the tips provided and watch your business grow.

Summer Networking

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The temperature is rising and so are your summer networking opportunities!

Every once in a while I hear a BNI member say that their chapter slows down during the summer months. I also know of many chapters that flourish in the summer with new members and referral growth! So why are some up and some down? It is a matter of gearing towards the season by refocusing on referrals during your networking activities? Build your business while traveling on vacation too.

What summertime networking activities are you attending? These may not seem like networking activities, however, you should still always be prepared.

  • BBQ
  • Block Parties
  • Pool parties
  • Picnics
  • Ball games or sporting events
  • Music Festivals
  • Reunions
  • Parades
  • Or just some summertime fun:
    Golf, Boating, Traveling, Fishing, Hiking, Tennis, Sailing, Camping or Gardening?

Barbecue / Block Party Networking!

Whether headed to a holiday block party blowout or a more intimate birthday celebration for a colleague, barbecues are a great chance to meet friends of friends and expand your professional network.

Make the most of your family barbecue. Bring a few sample products to the barbecue to give out to family and friends. Who better to help spread the word for you? If you are so inclined, ask attendees to bring a new friend with them to the event. More than likely, some family members will show up with uninvited guests anyway. The more the merrier, right? Use these opportunities to get to know people and share what you are looking for. You never know who they know! But don’t break out in a sales pitch at a barbecue. Ever. People are there to have fun, relax and enjoy.

Pool Party  / Picnic Networking:

Remember that a good networker has two ears and one mouth and uses them proportionately! Listen to what everyone is saying at your summertime activities. What topics are they mentioning?

Are they complaining about their business? 
Invite them to visit your BNI chapter.

Are they excited about a wedding?
Share about those members in your chapter that are good referrals for them.

Do they talk about their home being too hot in the summer and it costs too much to cool?
Talk about your HVAC or solar member.

Do they want to remodel their home or need to move homes?
It’s Referral time!

Ball Game / Sporting Event Networking:

A great networking strategy is to get tickets to a local ball game or sporting event and invite BNI members and potential referral partners you know to introduce to each other. Whether your team wins or loses, great connections can be made!

Music Festival Networking:

The hills are alive with the sound of networking. Music brings people from all different types of professional backgrounds together networking through all of the music and dancing at a music festival will be a challenge, but it can prove to be invaluable. While each attendee might have a different background, many will have the same overall goal– utilizing networking to make meaningful connections and build their businesses. Every personal encounter is a potential opportunity for networking, so don’t overlook anyone.

Networking at Reunions:

Summertime is the time for both family reunions and class reunions. These are essentially a gathering of (potentially) dozens of people who, despite the fact that they took various different professional paths, automatically have a great deal in common and genuinely want to see one another succeed. So if you’re looking for a job, a career change, industry advice or even if you’re just hoping to network within your field, attending your reunion could be just the ticket. The question is not whether you should attend your reunion, but how you will network effectively at the reunion.

The FOUR hour “one to one” Networking Foursome!

If you are a golfer, find a fellow BNI Member who also plays golf. Set up a round of golf and you each bring a favorite golf playing client to introduce to each other as a referral source for the other BNI member. What a great way to solidify a top referral source and score a ‘hole in one” referral yourself with someone else!

If you do not play golf? Is there a summertime activity that you do that you and a fellow member can invite clients to attend? (Boating, Fishing, Hiking, Tennis, Sailing, Camping,  or Gardening)

The GOAL?

Any place you go with family, friends or strangers is a networking opportunity!

  • Bring Your Business Cards! Bring your fellow BNI members’ business cards with you to all your summertime events!
  • Remember Your Fellow Members and make a goal for one referral per event you attend!
  • Who have you met at these summertime events that you can invite to your chapter as a visitor?

Here’s to a GREAT summer in the Northern Hemisphere filled with lots of referrals! Those BNI Members south of the Equator can wait to use these tips in December or try to network on the ski slopes.

Mentor

One Time, One Meetingstring(21) "One Time, One Meeting"

My daughter, Cassie (AKA Dorian Prin – professional name), is a graphic designer and she’s working on the cover of my next book: The Networking Mentor.  I’m including a “sneak peek” of the working graphic for the cover of the book here in this article.

I was talking to Dorian about the paragraph below which is excerpted from the book:

We’ve all had mentors who are in “our story.” When we talk about how our life has changed through our experiences with them, they are part of that story. However, there is something even more important: The real question is not who’s in our story but whose story are we in? Whose life have we made a difference in? That’s what creates a meaningful life, and that’s why this book is for both mentees and mentors.

In our conversation I mentioned that sometimes you might meet someone only once but that meeting is so profound, it can have an influence on you for the rest of your life.

一期一会

Dorian spent some time in Japan and can speak the language.  She said the Japanese have a saying that relates to this concept.  She said the Japanese phrase is: 一期一会 (ichi go ichi e).  Its direct translation is “one time, one meeting” but it probably can be translated more accurately as “once in a lifetime meeting” and is about the cultural concept of the importance of the unrepeatable nature of connections between people who meet. It is a Buddhist concept specifically tied to the tea ceremony and was the topic of contemplation for the tea ceremony she once participated in during one of her visits to Japan.

The lesson here is that you never know how the things you say may influence someone else.  Even if you only meet them once.  An off-handed comment can have a profound effect (either good or bad) on the person you are talking to.

So, I have a question for you.  What has someone said to you that profoundly affected you in business OR in life?  Share your story here on my blog.  I’d really like to hear it.  Post it below in the comments.

AUDIO PROGRAMS

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Today I’m happy to announce that my professional audio library is available as instant digital downloads as a series of audio programs!

Now you have immediate access to my best audio programs on building your referral network, mastering the basics of networking, enhancing your leadership skills, and more.

UNLOCK THE POWER OF NETWORKING

You can find these audio programs at www.misneraudioprograms.com. I am donating 100% of the royalties generated from the sale of these programs to the BNI Foundation. Magnify your business efforts and support the education of children at the same time — it’s a WIN-WIN.

Whether you are a new or seasoned member, or even if you’ve not yet joined a chapter, these audios will help you from the basics of building consistent referrals to the coaching included about how to Succeed as an Entrepreneur – these audios have something for everyone interested in creating and growing a business. ​

INSTANT DOWNLOADS OF MY AUDIO PROGRAMS NOW AVAILABLE!

These Audio Programs from have never been made available to the public. Now you can own his Greatest Hits.
  • USE CODE IVAN FOR 30% OFF ALL SINGLE PROGRAMS
  • PACKAGES ALREADY DISCOUNTED 40-50%!

Start your adventure here: http://www.misneraudioprograms.com/shop.html

There is no better way to learn about the essential skills of networking. BNI Members all over the world have been inspired and motivated by my audio programs for over 10 years. Now, it’s easier than ever to access instant audio downloads from wherever you are in the world!

develop a diverse network

Develop a Diverse Networkstring(25) "Develop a Diverse Network"

Diversity in your personal network enables you to increase the possibility of including connectors or “linchpins” in your network. Linchpins are people who in some way crossover between two or more clusters or groups of individuals; this allows them to link groups of people together easily. The best way to increase the number of possible connections in your network is to develop a diverse network – not a homogeneous one.

The truth is when it comes to networking – not having a lot in common with someone may mean that they can be a connector for you to a whole world of people that you might not otherwise be able to meet.

Networks are by nature “clumpy”

(that’s the technical term). It is human nature to congregate with people that are very much like us. People tend to cluster together based on education, age, ethnicity, professional status, etc. When we surround ourselves with people who have similar contacts it may be difficult to make connections with new people or companies with whom we desire to do business.

If you wish to build a powerful personal network – branch out. Build a diverse network of professional contacts that include people that don’t look like you. Finds others who do not sound like you, speak like you, or have your background, education, or history. The only thing that they should have in common with you and the other people in your network – is that they should be really good at what they do. Create a personal network like that, and you’ll have a network that can help you succeed at anything.

Andy Lopata

The A-Z of Networking: U is for… (by Andy Lopata)string(51) "The A-Z of Networking: U is for… (by Andy Lopata)"

This month, Andy Lopata shares his networking tips which begin with the letter “U”

  • Uber
  • Ubuntu
  • Unconditional
  • Underestimate
  • Undermine
  • Under-promise
  • Understanding
  • Understated
  • Unicorn (Yes he talks about unicorns)
  • Uniqueness
  • Useful
  • Useless
  • Utilize

Click here to watch this video

Please click below to see Andy’s playlist of his networking tips from A to Z.

https://ivanmisner.com/category/a-to-zs-of-networking/

By knowing why you are networking and what you want to achieve, it is possible to plan accordingly and get great, measurable results. If you have any comments about Andy’s “U” list or any additional “U” words about networking you will want to add to the list. please leave me a comment below.

Andy Lopata

As a business networking strategist, Andy Lopata works with companies on how to use networking tools to develop their businesses. Networking is not just about sales. Whether for lead generation, breaking down silos internally, recruitment and retention of top staff or developing future leaders, networks and collaboration have a key role to play. Andy works with clients to help recognize that role and put the strategy and skills in place to leverage it.

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