Last week I wrote a blog explaining the importance of focusing on the benefits of your products or services (as opposed to the features of your products/services) when communicating with networking partners and potential customers.
Once you have a good understanding of the difference between benefits and features, you can begin zeroing in on the benefits of your business. In order to do this, your first task is to focus on your best customers. What problems were they experiencing before they came to you? What problems did you solve for them? How did you make their lives easier? The answers to these questions will begini to connect you with their motives for buying your products or services. You provided some value to them that was significant enough to cause them to spend their money. What was it?
An additional task this week is to create a list of the features versus the benefits of just one product or service you offer. On a sheet of paper, make two columns–one column with the heading “FEATURE of This Product or Service” and the other column with the heading “BENEFIT of This Feature.”
Once you’ve completed this list, begin to include the language of your benefits in your messages to your marketing team, to prospects, and while networking. It would be a good idea to eventually complete this list for each of your products or services because the more you can communicate the benefits of your products/services, the more people will see the value of what your business provides.
Come back next week to learn how to simplify your message and make it more specific and, in the meantime, I’d love to hear from you in regard to any questions you may have about benefits vs. features and/or get your thoughts on what you may have learned or realized about the true benefits of your products/services through creating your features vs. benefits list. Please share your questions/thoughts in the comment forum below. Thanks!