Follow The Platinum Rule for Networking Successstring(47) "Follow The Platinum Rule for Networking Success"

October 10, 2022
, , , BNI, Golden Rule, Platinum Rule

Most people have heard of The Golden Rule, commonly known as “Do unto others as you would have them do unto you.” While it is a good principle to live by, it does not necessarily help you in business networking or referral marketing.

Instead, I recommend that you consider implementing what Dr. Tony Alessandra calls The Platinum Rule® in your networking efforts.
Treat Others the Way THEY Want to Be Treated.

It is unwise to assume that people are just like us and want to be treated in the same way we prefer. Referral marketing relies on strong relationships, and what better way to develop a relationship then adapting how you treat someone to their wants and needs? To network effectively, you need to use the Platinum Rule with your referral partners, AND with the people they refer to you.

 

Three People Involved in a Referral

There are three people involved in a referral and all three need to be considered when deciding how to implement the Platinum Rule.

  1. You. How do you work best? What are your strengths and weaknesses? Have you identified your own behavioral style? Understanding your style will help you adapt your approach with others.
  2. The referral source. How does this person communicate best, and how do they like to be communicated with? How do they like to be treated? If you want someone to pass a referral to you, you must communicate with them in a way that they appreciate and are receptive to.
  3. The prospect. What is the potential client’s preferred method of communication? What sales techniques are most effective with this person? If you expect to get closed business from the referrals you receive, you must be willing and able to communicate effectively with the prospects in the way they prefer.

What it comes down to is that a networker’s greatest asset is their ability to be adaptable. You must always be willing to accommodate the people you are striving to develop relationships with – their comfort is much more important than yours.

Understanding Behavioral Styles

Understanding the four different styles of behavior is an excellent way to gain knowledge about how to adjust your sales and marketing program to the style of communication most comfortable to the customer. It is also beneficial to determine how to best connect with your fellow networkers. All clients and all networkers prefer communication in a manner that is most familiar to them. Knowing their personal behavioral styles helps you customize a sales or networking approach for each unique individual.

In the book Room Full of Referrals which I co-wrote with Dr. Tony Alessandra and Dawn Lyons, we offer insight into the following four different behavioral styles:

Go-Getters: Driven, Bold, Decisive, Strong Desire to Lead

Promoters: Energetic, Outgoing, Fun-Loving, Positive, Talkative

Nurturers: Patient, Helpful, Understanding, Sentimental, Reserved

Examiners: Effective, Efficient, Thorough, Research-Oriented

When you pay careful attention to the behavioral characteristics of others, you will improve how you communicate with them by effectively adapting to their style. Strive to accommodate the behavioral style of your referral source when you’re working them, and of your prospect when you connect with them. If you seek to find out how people want to be treated and then treat them that way, you can establish a smooth-running referral relationship that can help your business grow. 

Be Passionate, Not Pushy

Be Passionate, Not Pushystring(24) "Be Passionate, Not Pushy"

February 14, 2022
, , BNI, Business, Givers Gain, Networking

Passion and enthusiasm are key components for success in business, as well as for success in business networking. However, passionate people sometimes come across as being pushy, often because they truly believe that what they are offering to someone is really going to be beneficial for them. Their excitement to share the opportunity can be overwhelming, causing others to feel pressured. When people feel pushed or pressured, they are unable to fully hear the message.  

Our Intention

Our intention plays a huge part in how we speak and interact with others. If we don’t believe in the value of what we are offering, or we come from a place of desperation, our words will sound forced or salesy. When we come from a space of love – looking to impact lives, and service – adding value to others, there is more opportunity for the other person to understand our pure intention.

When I started BNI® in 1985, I opened 20 chapters in one year. I did it without any collateral marketing materials and without today’s technology. I did it with ONE sheet of paper and that was the one-page meeting agenda that I personally typed up.

I had one other extremely important thing. In addition to the one sheet of paper, I had passion. I was passionate about spreading the word of referral marketing and passionate about my intention to help more and more people succeed in their business. I was the poster child for “ignorance on fire is better than knowledge on ice!”

Inviting People to Your Networking Meeting

I have seen what happens when someone invites a guest to visit their BNI or other business networking meeting. People are so passionate, that sometimes others may feel it’s pushy, when in fact, the members are genuinely excited about inviting someone to meet their group.

When we are so enthusiastic that we say, “Hey, you have to come to this chapter, you have to come and meet this particular member!” we may go a bit overboard. When we say, “Hey, I would like to introduce you to a person that I think will be a good connection for your business,” the focus is on them. By clearly sharing our intention to connect them to a particular person that is going to benefit their business, our authentic desire to help is more clearly understood.

Speaking Their Language

It is important to meet people where they are. This is especially true when you are marketing or talking with potential customers and clients. They may not be emotionally, mentally, or even financially ready right now for your products or services. However, you can plant a seed for future harvest. This is in line with the philosophy of Givers Gain® – even if the person is not ready now, we leave them in a better place than before we met them. It can be with the benefit of knowledge we shared, or an offer to make a helpful introduction for them.

We can also connect with people on a deeper level when we understand and respect their motivation and their behavioral style. We must first understand our own style, then learn how to identify behavioral styles in others, and most importantly, adapt our approach to those different styles. This allows us to communicate more effectively because we are speaking their language.

Remember, how you communicate is important. When we talk about our business with enthusiasm and energy, backed by our intention to help others, our passion shines through.

‘Mastering the World of Selling’string(44) "‘Mastering the World of Selling’"

August 30, 2010
, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Author, Book, Connections, Marketing/Sales, Networking Prep, Recommendation 1

When one of your business relationships passes you a referral, don’t assume that the prospect is ready to hear a presentation on your product or service. When an associate passes you a referral, say thanks . . . then start digging for more information.

You will want to determine whether what you offer is a fit for what the prospect needs.  Taking the time to do this upfront saves a lot of time and energy–for both you and the prospect. Exactly what does the prospect do? What products or services does he want from you? Will your offerings truly fulfill his needs? What is his behavioral style? What are his business goals? How large is his company?

Even with the referral in hand, don’t skip steps in your sales process. Before you approach the prospect, decide on a strategy based on whatever you can find out about him–the same as you would when preparing for any sale. Although the prospect was referred to you, all you’ve really received is an opportunity to approach the prospect with a favorable introduction. (This is not a bad thing–a single referral can open the door to a prospect it may have taken weeks, months or even years to connect with–if you even could at all.)  But whether the prospect becomes a client or not depends on how well you convince him that what you offer, at the price and under the conditions you offer it, will fulfill his needs.

It’s always a good idea to consistently hone your sales skills and strategies. If you need a good sales resource, look no further than Mastering the World of Selling.  It’s a brand-new book by Eric Taylor and David Riklan, and it contains one of the greatest collections of sales training wisdom for the 21st century that I’ve ever come across. It features sales strategies and advice from 89 of the world’s top experts including Brian Tracy, Zig Ziglar, Tom Hopkins, Jeffrey Gitomer, yours truly and more. 🙂  To find out more about Mastering the world of Selling, click here.

Do you have any dynamite sales wisdom that you’ve picked up over the years?  If so, I invite you to share it here by leaving a comment–there’s no such thing as too much useful information.  Thanks!