How to Zero in on the Benefits of Your Businessstring(47) "How to Zero in on the Benefits of Your Business"

Last week I wrote a blog explaining the importance of focusing on the benefits of your products or services (as opposed to the features of your products/services) when communicating with networking partners and potential customers.

Once you have a good understanding of the difference between benefits and features, you can begin zeroing in on the benefits of your business.  In order to do this, your first task is to focus on your best customers.  What problems were they experiencing before they came to you?  What problems did you solve for them?  How did you make their lives easier?  The answers to these questions will begini to connect you with their motives for buying your products or services.  You provided some value to them that was significant enough to cause them to spend their money.  What was it?

An additional task this week is to create a list of the features versus the benefits of just one product or service you offer.  On a sheet of paper, make two columns–one column with the heading “FEATURE of This Product or Service” and the other column with the heading “BENEFIT of This Feature.”

Once you’ve completed this list, begin to include the language of your benefits in your messages to your marketing team, to prospects, and while networking.  It would be a good idea to eventually complete this list for each of your products or services because the more you can communicate the benefits of your products/services, the more people will see the value of what your business provides.

Come back next week to learn how to simplify your message and make it more specific and, in the meantime, I’d love to hear from you in regard to any questions you may have about benefits vs. features and/or get your thoughts on what you may have learned or realized about the true benefits of your products/services through creating your features vs. benefits list.  Please share your questions/thoughts in the comment forum below.  Thanks!

 

Can You Pinpoint the Benefits of Your Product or Service?string(57) "Can You Pinpoint the Benefits of Your Product or Service?"

Sales training often teaches us that customers make buying decisions based on (1) their emotions (“Sell the sizzle, not the steak!”) and (2) the value the product or service brings to them.  Marketing specialists capitalize on customers’ emotion-based buying habits.  Customers choose a product or service based on its benefits, not its features.  The features are simply the bare-bones facts–the elements or significant parts–of the product or service.  The benefits are its value to the customer–how it will solve their problems, eliminate their pain, and make life glorious.

Image courtesy of adamr at FreeDigitalPhotos.net

Image courtesy of adamr at FreeDigitalPhotos.net

To understand the difference between features and benefits, let’s think about a car:

Features of a car

  • V-6 engine, dual exhaust, front-wheel drive, sunroof, significant interior legroom, heated seats, heated glass

Benefits of those features

  • V-6 engine–ability to pull onto the highway without hesitation (and to impress your friends)
  • Dual exhausts–higher fuel efficiency and more power (and it sounds groovy and also impresses your friends)
  • Front-wheel drive–more interior room because of the lack of a driveshaft tunnel
  • Sunroof–the open feel of a convertible with the safety and security of a sedan
  • Legroom–greater comfort while driving long distances and more room for your growing family
  • Heated seats–cozy motoring on frigid days and nights; greater back comfort on long-distance trips
  • Heated glass–the convenience of not having to scrape icy windows in the winter

The more perceived value a benefit offers, the higher it gets ranked in your decision to purchase.  Objectively, a sunroof is not a significant feature, but if it makes you feel a bit like a race car driver, perhaps that benefit raises its value for you.  Heated seats are nice too, but they might not rank high in value for to people who live in a warm climate and wouldn’t strongly influence their buying decision.  The benefits of dual exhausts, however, might have perceived value for all buyers–better fuel efficiency, more power, and a sound like your beloved but departed ’57 Chevy.

What does all this have to do with your referral marketing message?  Simply this:  Most businesspeople, without thinking about it, talk in terms of features.  As professional experts and salespeople, that’s what they’re most familiar with.  They’re not accustomed to looking at their products or services from a customer’s perspective.

In formulating the message you want your networking partners to convey, your challenge is to put yourself in the customer’s place.  What are the benefits of your product or service?  How will it make the customer’s life or business easier, more comfortable, more satisfying, more profitable?  How can you shorten and simplify your message so that others can communicate these benefits more clearly and surely?

Now that you have a good understanding of the difference between features and benefits, I hope you’ll come back next week to read the follow-up blog post I’ll be doing which will teach show you exactly how to zero in on the benefits of your business.  Until then, if you have any questions about features vs. benefits or any thoughts you’d like to share regarding this post, please leave a comment in the comment forum below.  Thanks!

The Power of Being Specificstring(27) "The Power of Being Specific"

In this video, I explain a great technique for getting your referral partners to really hone in on and start passing you more and more of the exact type of referrals that you ideally want. The technique is simply to focus on being as specific as possible.

In order to demonstrate just how powerful specificity can be, I take you through two 10-second exercises which clearly convey how results can be significantly greater when we take care to be specific. You’ll need a pen and a piece of paper to participate in the exercises so be sure to grab those two things before watching the video and please feel free to leave a comment sharing your thoughts on this video and/or any effective strategies you may have which help you focus on specificity with members of your network.

It Never Hurts to Ask . . . Right?string(34) "It Never Hurts to Ask . . . Right?"

How many times have we heard people say that it never hurts to ask? Surely more times than we can count. 

Well, in this video, I explain why it definitely hurts to ask sometimes–especially if you ask to soon!  I share a personal story of a recent time when a stranger contacted me via LinkedIn wanting to connect and accompanied the connection request with a note asking me something which I found inappropriate to the point that I decided right then that I was never even going to consider connecting with her.

Watch the video to hear the story and to find out why I flagged the woman’s LinkedIn request as problematic on three significant levels.  Let me just say that this is ‘Networking 101’ and if I were her teacher, she would have gotten a failing grade–this is not the way to network!  Whether you frequently participate in face-to-face networking, online networking, or both, you’ll definitely want to hear this story so you never make the three mistakes that this woman did.

I’d really love to hear your feedback on this.  What are your thoughts?  Also, please share any similar horror stories you may have in the comment forum below–I’m looking forward to hearing from you.  Thanks!

What Does It Take to Achieve Referral Success?string(46) "What Does It Take to Achieve Referral Success?"

A while ago, I met with my business partner in the Referral Institute, Mike Macedonio (pictured below), and as we were discussing what it really takes to drive your business by referral, one of the first things Mike mentioned was that the first core competency of referral success is the need for correct knowledge.  It didn’t surprise me that Mike would start with this; after all, we co-authored Truth or Delusion–Busting Networking’s Biggest Myths which directly adresses what works and what doesn’t work in referral marketing.  In the book, Mike paraphrases Mark Twain’s statement about having correct knowledge, which appropriately says something to the effect of, It’s not what you know that will stand in the way of your success as much as what you know which isn’t so.

mike-macedonio

The second core competency in successful referral marketing is to stay engaged with your referral marketing plan.  This is harder than it sounds.  Many referral marketing concepts are counter intuitive.  It’s like telling a driver to turn into a skid.  This is not the natural reaction.  Even when the driver understands it’s in his best interest to turn into the skid, it’s only when he does it that he learns how it actually works.

Referral marketing is the same way.  When we’re going out looking for more business, it’s natural to look for qualified prospects and approach them.  However, referral marketing shows us that we will be even more effective if someone who has a credible relationship with the prospect sent them to us.  We understand this is in our best interest, however it may not be our natural reaction.

So, how do you get the business owner to network in a way that may not come naturally? Some of the solutions Mike and I discussed are to:

*  Stay connected to blogs and podcasts on networking
*  Participate in networking groups
*  Get involved in ongoing referral trainings

The first two core competencies, obtaining correct knowledge and staying engaged with your referral marketing plan, apply to any personal or professional development programs and it is important to keep in mind that though they may be “simple,” they’re not “easy.”

The third core competency, implementing a system to train your network on how to refer you business, is the missing piece that most business people do not have in place to create referral success.  No matter how brilliant you are in referral marketing, or how skillful you are in “leaning into the punch,” if your referral partners are inadequate your results will be insufficient.

Mike gave a great football analogy for this.  He said, “What if Tom Brady, one of the most successful quarterbacks, were to get on the field with a team that was lacking skills and knowledge of the game?  Tom Brady would be throwing perfect spirals to players who can’t catch and don’t know their assignments.  It wouldn’t take long for Tom to recognize that he’s better off just keeping the ball and running.  This could be equated in business to direct prospecting.  It is hard work for short yardage.

So, what can we learn from this?  That if you make the three core competencies a priority, you will not only be on the right track for referral success, you will also be gaining much more “yardage” from your efforts!

What has your experience been and/or how do you think you can apply these ideas to your business?

What Is Your Unique Selling Proposition?string(40) "What Is Your Unique Selling Proposition?"

When someone asks you what you do, what are the first words out of your mouth?  If the words aren’t ready to roll off your tongue, then read on . . .

LightBulb

Image courtesy of artsamui at Free Digital Photos.net

When someone asks you what you do, make sure you’re ready with a response that is succinct but memorable. The attention span of the average adult is only 20 seconds; a long, drawn-out answer to the question isn’t going to work.

Focus on creating a unique selling proposition (USP)–a mini commercial that you can readily use while networking. I think of this as a personal answer to the age-old “Whattaya do?” question, which we’ve all been asked about a million and a half times.

Here’s an example. When someone asks what you do, don’t reply with a bland, general statement such as “I’m a consultant.” Half the world could say that, and it doesn’t tell anybody anything. Instead, you could say, “I work with small to medium-size businesses to help them attract more clients than they could possibly handle.”  This is short, powerful and informative.

A USP is obviously something you’ll have to tailor to your specific business, but can you see how it packs more punch than just telling people you’re a consultant? Whichever 12 or 20 words you choose, make sure your answer is quick and informative without sounding rehearsed or contrived.

So, make it your goal this week to come with a USP. Not only will this make you much more effective at networking events and functions, being prepared in this way will also make you more comfortable with introducing yourself to new people because you’ll have the confidence of knowing exactly what to say.

Once you’ve used your new USP a handful of times, come back and leave a comment letting me know what kind of response you got from people and how it worked out for you overall. As always, I’d love to hear from you!

How and When to Deliver Your Business Cardstring(42) "How and When to Deliver Your Business Card"

Last week I posted a blog entitled “Leverage Your Smallest Billboard” about how to make the most of one of the most powerful marketing tools you have available to you–your business card.  A few days after that post went up, I received an e-mail from one of my blog readers asking if I could offer some details on the best way to go about distributing business cards when networking.  She specifically wanted to know if there’s any way to tell when it’s the right time to offer your card to a new contact.  So, in answer to her request, today’s blog post is all about how and when to deliver your business card.

Business Card

Image courtesy of imagerymajestic at FreeDigitalPhotos.net

How many times have you been to a networking function and had people come up to you and literally push their cards into your hand or pocket?  Such behavior is business card abuse, and it warrants a phone call to the business card police.  I call these people “card pushers.”  They come directly from the school of power networking, where they’ve been taught to “Sell! Sell! Sell!”–and to do so at networking events by forcing their cards on every person they meet.  Their goal for each networking event is to get rid of as many cards as they can, under the illusion that simply having a card automatically makes you part of their network.  They make no real effort to develop relationships.  Being on the receiving end of such aggressive card mongering feels awkward; you are being directly sold to, with no consideration of your interests or needs.

Does this sound like a cold call to you?  It is–except for one thing.  The seller is not safely out of reach at the other end of the line–he’s breathing in your face and grabbing your hand.  It’s a situation you’d like to avoid, right?  Then make every effort not to impose it on anyone else.  Don’t hand out your business card unless someone asks for it.

That’s right.  You read correctly.  I’ll say it again to make the point.  The best way to use your business card is not to give it out if people don’t ask for it.  If you practice this rule while networking, you’ll be amazed at the impact you’ll have on others.  You’ll find it refreshing, liberating, and, most important, controlled.  You are now assured that peoople who ask for your card actually want your card.  As a bonus, you save money and trees!

So, you may be asking yourself, what happens if I want to give someone my card but they don’t ask me?  It’s simple . . . ask them for their card.  More than likely, they will then ask you for yours as well.

After reading this, what do you think?  Do you agree that this is the best way to hand out your business card when networking?  Do you have any creative tactics for getting your business cards in the hands of others outside of the networking event environment?  If so, how have these tactics paid off for you?  I’d love to hear your thoughts so please share them in the comment forum below.  Thanks! 

 

 

Is It Appropriate to Network Anywhere–Even at a Funeral?string(62) "Is It Appropriate to Network Anywhere–Even at a Funeral?"

In this video, ask you to consider whether or not you think it’s appropriate to network anywhere, any time, any place . . . even at a funeral.

What do you think? Do you think networking at a funeral is a good idea?  Chances are, most people reading this will answer with something along the lines of, “Heck no!  Passing out business cards at a funeral would be completely inappropriate–not to mention offensive”

Though I certainly agree that passing out business cards at a funeral would likely be one of the worst networking faux pas one could make, I am not necessarily in agreement that it would be inappropriate to network at a funeral.

What do I mean by this?  Well, you’ll have to watch the video to find out but I will tell you that you very well may change your thoughts on the appropriateness of networking absolutely anywhere after you hear the personal story I share about networking at a church function.

Do you have any stories, thoughts, or experiences relating to forming significant networking connections in places that at first seemed to be inappropriate networking venues?  If so, I’d really like to hear what you have to say.  Please leave a comment in the discussion forum below.   Thanks!

 

Leverage Your Smallest Billboardstring(32) "Leverage Your Smallest Billboard"

With your business card, you have an opportunity to hook yourself into the minds of people you meet while networking.  Sure it’s a lot smaller than a roadside sign, but it can be as effective as a catchy billboard nonetheless.

Business Cards

(Image courtesy of mrsiraphol at FreeDigitalPhotos.net)

For its size and cost, the business card is probably the most powerful marketing tool you own.  Take one of your cards out right now and look at it.  Does your current card accurately reflect your business’ personality–and your own?  What kind of first impression does it make?  Is it memorable?  If  not, it will probably get tossed into a drawer full of ancient, bent, forgotten cards or dropped into the nearest circular file.

Of course, you can’t expect your business card to do all the heavy lifting by itself.  It can’ t tell the whole story about your company.  It’s not a brochure or a catalog.  It has limited space, so you have to choose your words and images carefully.  Nevertheless, your card should present a professional image that people will remember.  A business card can make or break a client’s first impression of your company.  In fact, this little billboard makes as much of an impression as your personal appearance.

Choose a card style that’s appropriate for your business, industry, and personal style.  If you’re a funeral director, you don’t want to be caught handing out Day-Glo cards with cartoon figures on them.  If you’re a mechanic whose specialty is converting old VW Beetles into dune buggies, a formal, black-on-white engraved card will probably be thrown out.  Start with the style that best supports the business image you wish to project.  Regardless of the style you choose, make sure the impact remains consistent.

Here are five different card styles for you to consider:

  • Basic Cards–This is a good card style when utility is all you need.  It’s a no-nonsense approach that can appeal to clients and prospects who would not be impressed by fancy design features.  The design is simple and the information is clear and concise.  A basic card is usually printed in black ink on plain white or cream stock.
  • Picture Cards–Having your face on a card–whether it’s a photograph, a drawing, or a caricature–helps a contact remember you.  Images representing a product, service, or benefit your business provides, can help you communicate your business better than dozens of words.
  • Tactile Cards–Some cards are distinguished not so much by how they look as by how they feel.  They may use nonstandard materials, such as metal or wood, or have unusual shapes, edges, folds, or embossing.  Tactile cards tend to be considerably more expensive but, for some businesses, this unusual card may be worth the investment.
  • Multipurpose Cards–A card can do more than promote your name and business–it can also serve as a discount coupon, an appointment reminder, or some other function.  It may also provide valuable information that the average person might need.  For example, a hotel may include a map on the back of its card for any guests who are walking around the vicinity.
  • Outside-the-Box Cards–A wildly original, fanciful, or extravagant presentation can draw extra attention.  Creativity knows no bounds–except the amount of money you wish to spend.  Some examples are cards made of chocolate, cards fashioned into a deck of playing cards, or cards that fold out into a miniature box that holds small items.

In closing, I have one last, very important task for you.  Look closely at your business card again and after ensuring that it truly and positively represents you and your business, check for the essentials–your name, title, company name, address, phone number, e-mail address, and website.  If someone wants to contact you after receiving your card, you sure as heck want them to be able to reach you.

Don’t Make a Mess of Your Message — “Navigating the VCP Process® to Networking” Seriesstring(99) "Don’t Make a Mess of Your Message — “Navigating the VCP Process® to Networking” Series"

TR Garland (pictured with me in the photo below) is a friend of mine and co-author of one of my most recent #1 best-selling books called Building The Ultimate Network

TR-and-Ivan-Blue-Backgrou
For some time now, we’ve both observed a need to drill down on one of the most important and foundational concepts to networking – The VCP Process®.  A while ago, we started a much-anticipated 12-part series of blog posts which addresses this and contains some very timely information for networkers across the globe. Today, we’re proud to share with you Part 11 of the series. Enjoy.

TRBlog1VCPpic1

 

DON’T MAKE A MESS OF YOUR MESSAGE
(Part 11 of 12 of the “Navigating The VCP Process® To Networking” Series)

In Part 1, Part 2, Part 3 , Part 4, and Part 5 of this series, we introduced and re-introduced the concept and steps of The VCP Process® to Networking for our readers through brief anecdotes, relevant comparisons, and sometimes even humorous situations. For Parts 6 and 7 we even shared with you video trainings from the both of us.

In Part 8, we suggested some behaviors that you can use on a weekly basis to increase the number of referrals you receive. And, as a result, we got a couple phone calls complimenting us about how that particular blog post clearly outlined what type of behaviors a successful networker should be practicing on a weekly and monthly basis – and we were asked to provide more. We fulfilled that request in Part 9.

And, in Part 10, we addressed that ‘Mindset’ has as much to do with your success in networking as ‘Skillset’.

Today, we’re going to build upon all of the varying topics and techniques we’ve used to help you understand how best to Navigate The VCP Process® To Networking.

Let’s begin by asking you a very important question–What is the MOST famous speech in the history of the United States?  (Yes…we understand that many of our readers are internationally-based. We appreciate that very much. With that said, please bear with us and you too will be pleasantly surprised by the end of this post at what you’re about to learn.)

Okay. Now back to the question. What’s the MOST famous speech in the history of the United States?  Anyone? . . . Anyone?  Was it President John F. Kennedy (i.e., JFK) in which he said, “Ask not what your country can do for you, ask what you can do for your country.”?  Was it Dr. Martin Luther King (i.e. MLK) in which he said, “I have a dream that one day this nation will rise up, live out the true meaning of its creed: ‘We hold these truths to be self-evident, that all men are created equal’.”?  Or, was it Abraham Lincoln (i.e. Abe) in the Gettysburg Address in which he said, “Four score and seven years ago our fathers brought forth on this continent a new nation, conceived in liberty, and dedicated to the proposition that all men are created equal.”?  Have your voting ballots been placed? Are you ready for the answer?

Well, it was the Gettysburg Address by Abraham Lincoln. Yep, the Gettysburg Address.The SECOND most famous speech was Dr. Martin Luther King’s “I Have A Dream” and the THIRD most famous speech was John F. Kennedy’s “Ask Not What Your Country Can Do For You”.

Now, here are another 3 questions for you:  How long was MLK’s speech?  It was 1,651 words.  How long was JFK’s Inaugural Address on January 20th, 1961?  Well, it was 1,366 words.  How long was the Gettysburg Address? . . . Anyone?  It was only 272 words. It was only 2 minutes long. It was only 10 sentences.  Therefore, one could interpret that it was CLEAR, CONCISE, and COMPELLING. And, by being all three of these, the audience who was listening “got it” the first time Abraham Lincoln delivered his speech.  Did you know that there was actually a Featured Speaker that same day that spoke for over 2 hours? We didn’t. And, most people don’t know that either. His name was Edward Everett and this proves our point today.

So, our recommendation to each and every one of you reading this today is to tell this story to your BNI Chapters, Chambers of Commerce, and other Networking Groups you’re involved in.

We understand that many of you are from a variety of different countries. Yet, this doesn’t matter. It doesn’t dilute the important point that’s been made. After you tell your BNI Chapters, Chamber Members, and others whom you network with this story, let them know that you are going to work with everybody to make sure that their “messaging” is CLEAR, CONCISE, and COMPELLING.  Because, if it’s not…it simply won’t be as effective in today’s networking environments.

When people are concerned (i.e. fuss and complain) about what to do when the time allotted for their introductions (in BNI they’re called Sales Manager Minutes) gets cut down to 45 or 30 seconds due to a growing group or Chapter….reference this story.  When people are concerned (i.e. fuss and complain) about their Keynote Presentations getting cut down from 12 and 10 minutes to 8 and 6 minutes….reference this story.

In closing, let’s take a very valuable lesson from the History Books. If Abraham Lincoln could make such a difference and be remembered decades & decades later after delivering only 10 sentences, what are YOUR 10 SENTENCES that will make a massive impact on your network?
We thank you for reading today’s post and extend an invitation to be on the lookout for next month’s contribution to this series – Part 12 called “Using Social Media To Navigate The V-C-P Process®.”

 

Rebel Networkingstring(16) "Rebel Networking"

In this video, I talk to Phil Bedford, a Dubai based networking expert who is also one of the top Referral Institute trainers in the world.

Watch the video to learn how Phil began his online TV show, “The Rebel Networker,” and developed an attention-garnering brand around the Rebel Networking concept.

Not only will you learn about how Phil achieved success through finding a way to stand out and be different, you’ll learn how you can apply the same concept to your business in order to climb to new heights of success, regardless of the type of business or industry you are in.

So, what are your ideas on how you might apply this branding concept to your business?  I’d love to hear your thoughts so please share them in the comment forum below.  Thanks!

Also, to find out more about Phil and to check out “The Rebel Networker” TV show, please visit www.RebelNetworker.tv.

 

How to Get People to Refer Business to Youstring(42) "How to Get People to Refer Business to You"

Over the years, I’ve run into countless people who believe that joining groups and organizations and becoming active by volunteering, taking on responsibilities and working side-by-side with other people on a common goal will cause people to get to know them and refer business to them.  However, this is not how things work.

(Image courtesy of stockimages / FreeDigitalPhotos.net)

(Image courtesy of stockimages / FreeDigitalPhotos.net)

Granted, it’s easy to think that if you rub elbows with someone long enough he or she will spontaneously start sending you business opportunities. But that’s really nothing more than an entitlement mentality.

Getting referrals usually takes three things: visibility, credibility and profitability.  Ordinary participation in an organization, even a strong-contact referral group, will get you visibility and perhaps some credibility; it won’t automatically get you profitability.  That takes a much more focused approach, along with some explicit talk about the kinds of referrals you want.

By nature, referral relationships are rewarding and valuable when they are created purposefully and by design. If you are assuming that the idea of giving you referrals is going to pop into someone’s head spontaneously if you hang around long enough, you are definitely misunderstanding what a referral relationship is supposed to be.

Woody Allen once said that “90 percent of success is just showing up,” but he wasn’t talking about referral marketing.  “Just showing up” will get you a seat at the table, but you have to pass the food to others and snag your own steak whenever it comes around.  It’s not “netsit” or “neteat“–it’s network!”  If you want to build your business through referrals, you have to learn how to deliberately work the networks to which you belong.

You see, participating in a group is one thing; performing is another.  To get referrals, you have to perform.  If you don’t perform–talk specifics about your business, your specialties and your ideal referral, and refer business to others in your group–how are they going to know what you do and what you need?  You have to take specific actions to let people know how they can refer business to you.  Being a good citizen is the right thing to do, but it’s not enough to get you the referrals you need to run your business by word-of-mouth marketing–you need to actively feed and water your referral relationships, so to speak, in order to significantly grow your business through referrals.

So, what specific actions can you take this week to let people know how to refer business to you?  I’d love to hear your ideas–please share them in the comment forum below.  Thanks!

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