More NEW Than NORMALstring(20) "More NEW Than NORMAL"

I was recently asked to share my thoughts about the new normal that we live in today.

Our business lives will be a lot more NEW than normal. To succeed, businesses need to be open to change. Strategic marketing leaders must take the lead to advocate and deliver on strategies that embrace new technologies and digital integration. You can hear more in my video.

 

 

The Status Quo is Gone

On some level, we all know that things are not going to be the same. The status quo is gone, and the change is happening. Whether we like it or not, the future involves change and change is, by nature, disruptive.

Before people adopt a new concept, early adopters embrace the new process or technology or equipment. Later, when the people who want things to stay the same – the resistant population – joins in, and, under the right conditions, there is a viral cascade of change. The NEW becomes the normal.

In today’s changing world, we will either manage the status quo which will eventually result in failure, or we can lead the disruption which is likely to lead to the reinvention of our business.

We can choose to resist the change or to embrace it. I say we go beyond embracing it, let’s LEAD it – don’t be disrupted, lead the disruption.

Success Disconnect

Success Disconnectstring(18) "Success Disconnect"

I love what I do. I am passionate about helping people improve their business and their networking efforts to achieve the success they desire. Sometimes I meet people who would like to be more successful, however, they are not very committed to making a change in their circumstances.

They have what I call a Success Disconnect. They want to be more successful and yet they do not recognize the connection between their desire for success and the behavior they are choosing. They may say that they would like to make more money, and minutes later say things which indicate they are uncomfortable making the necessary changes to get what they just said they want. 

A common Success Disconnect statement that I hear is: “Ivan, you don’t understand. That won’t work because…” followed by the latest excuse

Complacency in Networking Groups

Over the years, I have found that this can also happen with business networking groups.

In his book “Good to Great: Why Some Companies Make the Leap and Others Don’t,”  author Jim Collins said, “The enemy of great is not bad, the enemy is good.” 

In a business organization where strong relationships are critical for effective networking, members find that it is sometimes difficult to hold friends accountable for their performance in the group. Occasionally, successful groups will go through a slow phase and struggle with growth.

When I ask these groups why they believe they are struggling, they tend to answer with a variation of one of these themes:
~ “The group is becoming too lax; we’re not following the system very well.”
~ “We’re letting people get away with things we shouldn’t accept.”
~ “Our group is okay; we’re doing good enough.”

I have found that “good enough” eventually leads to “metastatic mediocrity.”
Accepting mediocrity is often at the core of a group that is facing challenges. When a  networking group, a person, or any organization accepts mediocrity, growth and performance stagnates. Complacency is the enemy of being great.

We Can Choose Excellence

People, similar to water, tend to seek the path of least resistance. The problem is that the path of least resistance may not be the best path to take for the results we want to achieve. When we expect the best from our fellow networking members, we will get it. If we expect, and accept, less than the best, that is exactly what we will get.
Why accept mediocrity when excellence is an option?

To overcome Success Disconnect, remember that we can choose excellence. Choose it for yourself and talk about it with your referral marketing group. Be willing to look for behaviors that are out of alignment with the desired outcome. Realize that overcoming the discomfort of change may be exactly what is needed to make the most of our networking opportunities.

As Jim Collins says, “Greatness is not a function of circumstance.
Greatness, it turns out, is largely a matter of conscious choice, and discipline.”

Talking About YOUstring(17) "Talking About YOU"

To achieve success in business networking, people need to know what you do and how good you are at doing it. In referral marketing groups, you have opportunities to educate your fellow members about your products and services, as well as the way you interact with potential and existing customers. This is very important to building trusted relationships with the people in your network and for building your credibility enough that they will refer others to you.

Even though most experts discuss networking as though it is easy to talk to strangers, I know that some people find it difficult to talk about themselves. Telling others how good of a businessperson you are just doesn’t come naturally to some of us. However, to get the results you want from your business networking efforts, you must get comfortable talking about YOU.

Getting Comfortable

I recently talked with Charlie Lawson, author of the books, “The Unnatural Networker” and “The Unnatural Promoter.” He says that many professionals are great at what they do. They provide amazing products and top-notch services to their satisfied and devoted clients. And yet, as a businessperson, they may feel uncomfortable with self-promotion and would rather completely avoid talking about themselves.

The best way to get comfortable is to have a group of people around you, people with whom you have good relationships, and who want to help you. When you have established deep, trusted relationships with the members of your networking group, and you’ve educated them about your business capabilities, they will begin talking about you with others. They will go out and promote you for you.

Third-Party Endorsement

The third-party endorsement has always been an effective way to promote yourself.
In my first major book, “The World’s Best Known Marketing Secret,” I discuss the fact that people are more likely to talk about you when they’re upset with you than when they are happy with your services. What you need to do is mobilize those people who are satisfied with your business, and train them to talk about you and how to talk about you effectively. That’s when you get those third-party testimonials that are so powerful.

Referral marketing works when you build strong relationships with your referral partners and are comfortable enough to talk about your business skills and strengths with them. When they are confident in your abilities, they will talk about YOU and refer other people – potential clients, to you.

This works both ways; you need to talk about and find referrals for your referral
partners, too. Remember, the Givers Gain® philosophy is based on the age-old adage of “what goes around comes around,” and giving is just as important as gaining.

I’d like to hear your experience with getting comfortable talking about yourself when networking and invite you to share in the comments.

Predictable Unpredictabilitystring(28) "Predictable Unpredictability"

Many things have changed over the past few years. We now live in a world of Predictable Unpredictability. Whether we like it or not, the future involves change. However, there is one thing that has remained unchanged for the past 30-40 years.
I talk about that, and more, in this video.

Better Together

Today, you need to constantly evaluate your business health within an ever-changing business environment. When you are part of a trusted network you develop a great advantage by building your business through referrals. While your competition relies only on increased advertising to generate growth, you have a powerful network to help you through the unpredictability of today’s world.
Your business network is your business advantage.

Today more than ever you need your network because your network can help you through the most difficult times. Referrals are the engine that drives any business and through consistent business networking, you can harness the power of referrals. Remember, we are all better together.

I invite you to share your thoughts about Predictable Unpredictability.

 

Business Networking is a Marathonstring(33) "Business Networking is a Marathon"

Business networking truly is a marathon of an endeavor – it is most definitely NOT a sprint.  I have met many people who practice ‘hyperactive networking’ who approach their networking efforts at the speed of an all-out sprint. They want to be everywhere, meet everyone, and go, go, go at such a pace that they inevitably ‘collapse’ due to burn-out and have nothing to show for their efforts.

Activity is Not an Accomplishment

Years ago, I met a woman who was known as the consummate networker. She had hundreds, perhaps thousands of contacts, giving her a broad network made up of people from all different walks of life. She was very well known in her community as the go-to person for anything that anybody needed.

One day, she pulled me aside and dropped a bombshell…. she said that her networking efforts weren’t really paying off for her. She went on to tell me about all the groups that she went to, all the people she met, how she had made so many good contacts and was continuing to make more all the time, but she wasn’t getting any solid business from all her efforts. I asked her how many networking events she went to each week, and she said she was going to at least five, and sometimes she went to more!

Why wasn’t she seeing real results? Because despite her amazing talent for making contacts and gaining visibility, she never really got to the heart of what networking is all about – building relationships.  She was so busy running around and making appearances that she wasn’t ever learning how to actually “work” the business networks she had created to build deep relationships with people and develop credibility with them.

It’s true that she was visible in the community; she was very visible. The problem was that she viewed “activity” as an “accomplishment” when it came to her networking efforts. Her network was, in fact, a mile wide, but only an inch deep. She had not taken the next, and most important, step with the many people in her wide-reaching network. She never devoted the time to develop the kind of rapport with any of them that would allow them to really get to know her, like her, trust her, and want to pass referrals to her.

Networking is About Building Relationships

I recently saw the same thing with someone I’ve known for a few years. He made a consistent habit of going to every single networking meeting and event that he could go to, and he was incredibly visible. Not only was he always at networking meetings, he was always full of energy and enthusiasm from the time he arrived, to the time he left. Again, the problem was in no way due to the lack of activity, effort, or enthusiasm regarding putting himself out there and meeting new people.

The problem was that he was running around so much that he never stopped long enough to spend the time necessary to establish the kind of long-term roots that lead to an ongoing, reciprocal referral relationship. The end result was that he got a severe case of networking burnout! He went from going everywhere and meeting everyone possible, to going nowhere and meeting almost no one. A year later his business went under.

Networking is More About Farming Than It Is About Hunting

If your goal is to significantly grow your business by simply making as many contacts as possible, you will never build a powerful personal network. If you are networking with the ‘sprint’ approach, you’re almost guaranteed to get burned out. Constantly bouncing around from event to event is exhausting and ineffective. There needs to be a balance between the visibility-creating aspect of your networking efforts, and the credibility-creating aspects of your networking efforts.

One way to accomplish this is to schedule regular one-to-ones with people you’ve met, in order to go deeper in understanding the services that they offer, and how you might be able to refer them. Most importantly, it’s a way for them to do the same for you.

Case in point is another woman who was a real estate agent in California who shared with me that her business grew dramatically during a major recession in the past, because she decided to develop a network that was both wide and deep in some places.

She took my advice and did at least four one-to-ones a month with people in her network. She focused on building relationships. And once she was convinced that she had found a good business opportunity for some of her contacts, she would actually phone the contact on the spot and put them together with the person that she was meeting with. This created powerful introductions that led to business.

From this activity, she ended up giving twice as many referrals to other people as she had in the past. More importantly, she received twice as many referrals as she had from people in the past. She was treating the process more like a marathon than a sprint. This is a great example of how networking is more about farming than it is about hunting. It is all about building relationships with key people.

What is amazing about this story is that it happened at a time when businesses were dealing with a massive recession and the fallout from that recession. More importantly, the businesswoman was in a profession that was hit as hard or harder than the overall majority. Despite the conditions around her, she used her relationship building skills to create long-term referral relationships.

At its core, business networking is about taking the time to build genuine, trusted relationships. Yes, visibility is important, however, without building trust right along with it, visibility won’t get you very far in the long run. It is about treating networking like a marathon, not a sprint.

When it comes to networking, sometimes you have to slow down to go fast.

Networks Are Clumpystring(19) "Networks Are Clumpy"

Networks are cluster-like, they are clumpy. We tend to build friendships and hang out with people that are like us. The challenge with surrounding ourselves with similar people is that they also tend to have similar contacts and know the same people as us. 

This video is part of my Master Class from the BNI®  2021 Global Convention.

Business Networking Diversity

A diverse personal network enables you to increase the possibility of having connectors in your network. Connectors are people who cross over between two or more groups or clusters which allow them to easily link different groups of people together.

When it comes to business networking – not having a lot in common with someone may mean that they can be a connection to a whole world of people that you would not otherwise get to meet. A diverse network is a POWERFUL network.

It is important to build a diverse network of professional contacts that include people with different interests and backgrounds. The only thing that they should have in common with you is that they should be really good at what they do.

Competing in the New World of Workstring(34) "Competing in the New World of Work"

My friends, Kian Gohan and Keith Ferrazzi, have written a new book and they have given me permission to excerpt it here as a blog. I invite you to read this excerpt from their book, “Competing in the New World of Work: How Radical Adaptability Separates the Best from the Rest.”

Beyond large Fortune 1000 enterprises like Domino’s Pizza and NOV, consider how smaller organizations in different industries have also leveraged new technologies to evolve their businesses. Founded in 1985 by Dr. Ivan Misner, BNI is a business referral network for executives, entrepreneurs and small business owners. BNI has over 10,000 chapters and more than 280,000 members worldwide. Every week, BNI chapters meet over breakfast to conduct a standardized networking exercise focused on targeted referrals. Members stand up and have 30 seconds to introduce themselves and their work. After self-introductions, members stand up again and individually offer three specific referrals in their personal networks that might be potential client leads for other chapter members. 

These aren’t just casual referrals. BNI members develop deep social capital with each other, and believe that both parties benefit when they refer their personal social networks to other BNI members. They call this core value “Givers Gain.” And indeed, in 2020 BNI passed 11.5 million referrals to their members, generating over $16 billion worth of business for members. That’s more than twice the GDP of the country of Lichtenstein!

In 2018, Dr. Ivan Misner suggested to the company’s board of directors that he believed the future of face-to-face networking is online, and that unless BNI experimented and adopted new technologies like mixed reality, holographic presence, and video communication channels, BNI would be negatively disrupted in its next decade. He was prescient and foresaw the rise of remote work, even before the pandemic. By March 2020, all 10,000 BNI chapters had pivoted to online networking – a dramatic business shift for an organization with a 3-decade history dedicated to in-person business networking. Fast-forward to mid-2021, and BNI added 500 new chapters during the pandemic year, all of which have only ever met online! Thus confirming Dr. Misner’s belief that every organization needs to adopt new technologies, or be disrupted.

Reprinted by permission of Harvard Business Review Press. Excerpted from Competing in the New World of Work: How Radical Adaptability Separates the Best from the Rest by Keith Ferrazzi, Kian Gohar, and Noel Weyrich. Copyright 2022 Ferrazzi Greenlight Inc. All rights reserved.

You are welcome to leave a comment and share the blog with others.
The book, “Competing in the New World of Work,” is available is here.

You’re Going to Need a Bigger Boat

You’re Going to Need a Bigger Boatstring(36) "You’re Going to Need a Bigger Boat"

In the 1975 hit movie “Jaws”, Martin Brody, the Police Chief of a small summer resort town in the northeastern United States, utters one of the most quotable lines in film history when he gets his first up-close look at the Great White Shark.  As soon as he sees it, he slowly backs into the wheelhouse and says to Captain Quint, “You’re going to need a bigger boat.”

This is the prototypical ‘Brody Moment’: a shockingly unambiguous realization that the current resources are no longer a viable option to achieve the results you’re looking for. 

I hope to explain how my Brody Moment came about.  However, the most important thing is for you to think about “your” Brody Moment as you read about mine.  Understanding your Brody Moment can help you think about your motivations and move forward successfully with your entrepreneurial endeavors.

My Brody Moment came at the end of 1985 after I had opened 20 chapters of BNI® by accident – without a plan, without even trying. That’s when I realized that I had struck a chord in the business community.

The “Why” for BNI

I was a management consultant in Southern California and I needed referrals for my consulting practice. I needed referrals for my own business, and I hoped that I would be able to refer some of my friends. So, I put together a group where we could start passing business to each other.

I had previously gone to networks that were incredibly mercenary, everyone was trying to sell to me. I went to other groups that were totally social, with happy hour and hors d’oeuvres, but there was no business happening at those events.

I wanted something that had a focus on business without being mercenary and was relational but not transactional; something that wasn’t totally social because I wanted that relationship-building aspect that led to business. Therefore, I created a network that I hoped would satisfy those two considerations. 

I wanted to merge that focus on business with the relational aspect, and the glue that would hold it together is the principal core value of Givers Gain® – the idea that if I help you and you help me, we will all benefit by working together.

That one networking group led to another and another until there were twenty chapters within 12 months! That first year, I was method-acting my way through the process; I was figuring it out as I went. I was young – 28 years old when I started the company, and I really thought most businesses had this figured out. The thing is, nobody had it figured out because we don’t teach business networking in colleges and universities anywhere in the world. What I didn’t expect to find was that everyone has this challenge and that was my Brody Moment.

BNI was an example of necessity being the mother of invention and it helped a lot of businesses. At the end of 1985, I figured out that I “was going to need a bigger boat”. This way of business networking was going to be much larger than I anticipated, so I sat down and created my business plan to scale the company.

A BIG Goal

In June of 1986, I had a goal in mind. I went to the library to gather information on populations. (Remember, at that time there was no such thing as Google.)
After extensive research and many calculations, I felt that BNI could have 10,000 chapters someday.

Shortly after that, I told a friend that I thought there could be 10,000 groups someday. And he said, “10,000?” I replied, “Yeah, I think it’s possible.”
Then he asked me, “And how many groups do you have now?”
I answered, “30.”
He said, “And you think you could have 10,000?”
“Yes, I think it’s possible,” I replied.
To which he said, “It’s good to have goals, Ivan.”

Yes, it was a big goal. And every year, near the end of December, I took time to reflect. I had read the E-Myth by Michael E. Gerber early on and used that as a baseline strategy. I looked at what was working well, and what didn’t work at all.
Each year, I adjusted my plan and revisited the small goals that were all striving toward that one big goal of scaling my company into a global enterprise.

In December 2020, we reached it – BNI had grown to more than 10,000 chapters! And we continue to grow, helping BNI members around the world do business through referral marketing.

As a leader, you’ve probably experienced a few Brody Moments over the course of your career, and you’ve probably got a few more coming. What you do as a result, and how fast you do it, can turn a Brody Moment into a defining moment.

Be Passionate, Not Pushy

Be Passionate, Not Pushystring(24) "Be Passionate, Not Pushy"

Passion and enthusiasm are key components for success in business, as well as for success in business networking. However, passionate people sometimes come across as being pushy, often because they truly believe that what they are offering to someone is really going to be beneficial for them. Their excitement to share the opportunity can be overwhelming, causing others to feel pressured. When people feel pushed or pressured, they are unable to fully hear the message.  

Our Intention

Our intention plays a huge part in how we speak and interact with others. If we don’t believe in the value of what we are offering, or we come from a place of desperation, our words will sound forced or salesy. When we come from a space of love – looking to impact lives, and service – adding value to others, there is more opportunity for the other person to understand our pure intention.

When I started BNI® in 1985, I opened 20 chapters in one year. I did it without any collateral marketing materials and without today’s technology. I did it with ONE sheet of paper and that was the one-page meeting agenda that I personally typed up.

I had one other extremely important thing. In addition to the one sheet of paper, I had passion. I was passionate about spreading the word of referral marketing and passionate about my intention to help more and more people succeed in their business. I was the poster child for “ignorance on fire is better than knowledge on ice!”

Inviting People to Your Networking Meeting

I have seen what happens when someone invites a guest to visit their BNI or other business networking meeting. People are so passionate, that sometimes others may feel it’s pushy, when in fact, the members are genuinely excited about inviting someone to meet their group.

When we are so enthusiastic that we say, “Hey, you have to come to this chapter, you have to come and meet this particular member!” we may go a bit overboard. When we say, “Hey, I would like to introduce you to a person that I think will be a good connection for your business,” the focus is on them. By clearly sharing our intention to connect them to a particular person that is going to benefit their business, our authentic desire to help is more clearly understood.

Speaking Their Language

It is important to meet people where they are. This is especially true when you are marketing or talking with potential customers and clients. They may not be emotionally, mentally, or even financially ready right now for your products or services. However, you can plant a seed for future harvest. This is in line with the philosophy of Givers Gain® – even if the person is not ready now, we leave them in a better place than before we met them. It can be with the benefit of knowledge we shared, or an offer to make a helpful introduction for them.

We can also connect with people on a deeper level when we understand and respect their motivation and their behavioral style. We must first understand our own style, then learn how to identify behavioral styles in others, and most importantly, adapt our approach to those different styles. This allows us to communicate more effectively because we are speaking their language.

Remember, how you communicate is important. When we talk about our business with enthusiasm and energy, backed by our intention to help others, our passion shines through.

Do You Still Use Business Cards?string(32) "Do You Still Use Business Cards?"

International Networking Week® guest blog

by Charlie Lawson, National Director, BNI UK & Ireland

International Networking Week is about celebrating the role networking plays in the development and success of businesses across the world. One of the key tools in networking is the Business Card, but as the world works its way out of the pandemic, I’ve noticed a difference in the way people are using them.

Business cards just aren’t as prevalent as they once were – and there’s a few reasons for that. Check out the video to find out more…

I’d love to know – do you still use business cards? Or have you switched to a technology solution?

Charlie Lawson | BNI UK & Ireland

It’s Up to Us to Make a Differencestring(36) "It’s Up to Us to Make a Difference"

International Networking Week® guest blog
by Michael Mayer, National Director, BNI Germany – Austria

Infinate Giving

It’s up to us to make a difference. Especially in times like these, in which our lives are dominated by a pandemic, worries and uncertainty prevail. However, we can make a difference by supporting entrepreneurs. Each and every one of us can contribute to making the world a better place and to improving the lives of people around us.

 

I often tell the story of a message I received from Frederik Malsy, a BNI® franchisee from Germany. In his message, he asked me, “Michael, since you are on my list today, how could I improve your life or help you (with contacts, etc.) by dedicating 20-30 minutes of my time to you? What can I do for you?”

Frederik has been doing this for two years now and it really inspired me. Since then, it has been my goal to truly help one person per day. I also write it down in a book. It’s all about taking action instead of only talking about it. If every BNI member, every entrepreneur and everyone else helped another person every day, it would have a major impact on our world. It does not matter if you help someone with a referral, your contacts, a piece of advice or by simply listening to them. In any case, it would not only have significant effects on the world of business but also on society in general. Imagine 285,000 BNI members helping others every day. With this initiative, we could help 8.55 million people per month to live a better and happier life. Wow!
I am inspired and motivated because I believe that this is possible if we all pull together.

It’s Your Choice

Another example of how we can change the life of others: A Polish BNI partner called me last summer. I had just arrived in Croatia where I wanted to spend my summer holidays with my family. I had planned to spend less time on the phone and actively try to relax. When he called, he asked whether I had contacts to an insurance company in Germany because his aunt had a brain tumor, and her insurance didn’t cover the costs for the necessary procedure. At that moment I had to make a decision. Do I want to help, or do I tell him that I’m on vacation and can’t help?
For me, the decision was clear. I called Britta Deuwerth, our BNI franchisee in the Northwestern region of Germany, and in a joint effort, we were able to help. In the end, the insurance covered the costs, and it was even possible to get an earlier appointment for the surgery.

Don’t Wait, Start Now!

My request to you: Choose a few people from your community, your BNI Chapter, your BNI region, among your employees, within your family and from your group of friends, contact them and ask them, “How can I help you?” Prepare a weekly schedule and make a note of who you are going to help today, tomorrow, the day after tomorrow and so on. Reserve approximately 20-30 minutes every day to help these people.

Of course, this is time-consuming, but together we can make a real difference. Sometimes it is enough to actively listen to people. A short while ago, a friend told me that he wanted to relandscape a flowerbed in his garden. With the simple sentence: “Have you already found someone to do the job? I know a great gardener I could call!” I was able to help. A few weeks later, the work on the flowerbed was completed, my friend was more than happy with the result, and the gardener had finished a job he would otherwise not have gotten. In addition, two neighbors saw the flowerbed and as a result, they also hired the gardener. Total contract value: 13,500 euros. Little things make all the difference and commitment definitely pays off. 

I can only speak for myself, but it really fulfills me and makes me happy to help others. And I can promise you that the help you offer is appreciated. Sometimes people might be surprised when you contact them. They might also not know immediately how you can help them. But that doesn’t matter. If you talk to them for a bit, you usually find out more about the challenges they are currently facing.

Let’s start a movement! Who’s in? At BNI, we simply do it. We are movers and shakers. If you have any questions on how to start, I am happy to offer advice and support. I invite you to play your part. It’s up to you if we only think about it or really do it! One thing is certain: We are changing the way the world does business based on Giver’s Gain®

 Michael Mayer | BNI Germany – Austria
#BNIGermanyAustria

 

We Can All Count on Changestring(26) "We Can All Count on Change"

Life and business are always changing. In fact, the one thing that we can all count on is change. Sometimes businesspeople are frustrated and angry with changes in their industry, or even in their community. Professionals who are part of a larger organization or company may be upset or confused by changes that are a natural part of the business cycle.

I would like to share some thoughts about this with you.

First, we usually don’t see behind the scenes. There is always another side to the story, and there are typically more facts and information than we are aware of that went into the decisions which resulted in the changes.

Some people say that they liked things the way they were. They say it before they have fully explored or tried the changes, often forgetting that “the way things were” was once something new, something that was also a change at one time.

Belief

Second, we must have belief. We have to believe in what we can do to help more people – more people in our local communities, and more people that we are connected to through our company or organization. 

John C. Maxwell says that leaders always put other people first. When we focus on our mission and our goal to help others with our products and services, we become successful leaders.

As leaders, it is imperative that we believe in the processes that we work within. We have to believe in what we do so that others can see and feel that belief… so they can be inspired by it. Inspired people motivate themselves and they also encourage others to perform at their highest potential, sharing their excitement and energy in their contributions to their work and throughout their lives.

Status Quo will Go

I understand that people like the contentment and the comfort that they feel with a successful status quo. However, a successful status quo is the present, which is built upon a strong past. A comfortable present right now does not mean that the present we experience next week or next year will be exactly the same. The changes that today brings can contribute to our future success.

We all know this at some level, and if we think about it, our daily lives are full of yesteryears’ changes that we now embrace. The telegram, telephone, pager, and the 2-pound mobile phone all were the status quo of their day, and now the majority of us rely on our smart phone, which itself was a major change and disruption to the industry.

Whether we like it or not, the future involves change. Today’s status quo will go, and the change will happen. We can choose to resist it or to embrace it. 

We can all count on change in our lives.
Consider this: Is complaining about a change that is already in place going to help your customers and clients? Is it going to help you achieve greater success? My advice is focus on your own company, your team, your department, your own actions. You’ll do well if you do that.

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