Leadership Is More Than Managementstring(34) "Leadership Is More Than Management"

I recorded a video for a BNI® Global Support Team leadership program and thought it would have value for the followers of my blog.

I share two important concepts that I learned while studying under Warren Bennis at the University of Southern California, and also what I learned from a retired U.S. Army Brigadier General.

I invite you to watch this video and share it with your colleagues and fellow networkers.

There is a difference between management and leadership; leadership is MORE than management. Leadership is not about managing and complying. It is about motivating and inspiring. The important thing about Leadership is making a difference.

 

NOTE: Business Builders is an exclusive educational resource available to BNI Members and Directors.

Favorite Booksstring(14) "Favorite Books"

I recently shared this informal poll on my social media platforms:
“I would love to know which of my books is your favorite, and WHY it is special to you.”

I appreciate everyone who responded with their favorites, and I’d like to share some of the answers I received.

The book, Who’s In Your Room? The Secret to Creating Your Best Life, was identified as the favorite for most of the people who replied. Some of the comments were:
“As a therapist, I refer to it in sessions all the time.”
“It rocked my brain for days.”
“…it gives me perspective to regulate my immediate circle and surroundings.”

This is the premise of Who’s In Your Room? :

Imagine you live your life in one room, and that room has only ONE door, and that door is “Enter Only – No Exit”. Whoever comes through this door will be in your room, and in your life, forever!

This is a metaphor, however, what if it were true? Would you be more selective about the people that you let into your life? This book helps people identify their personal values and learn to set boundaries to live the life they want to live.

These three books were tied for second as the favorites among the others who replied:
Infinite Giving: The 7 Principles of Givers Gain®
Networking Like a Pro 2nd Edition
Room Full of Referrals

Comments included:
“Infinite Giving helps me check myself so I do not get overwhelmed.”
“I love Room Full of Referrals!”

What do you think – do you agree with the top choices?
Which of my books is YOUR favorite?

You can find my books on the ‘BOOKS’ tab on the upper right side of this page, and on Amazon.com.

The Longer You Hold Something, the Heavier It Becomes

The Longer You Hold Something, the Heavier It Becomesstring(53) "The Longer You Hold Something, the Heavier It Becomes"

A psychologist once walked around a room while teaching a stress management course and she raised a glass of water. Everyone expected her to ask the “Is the glass half empty or half full?” question. Instead, she asked, “How heavy is this glass of water?” The audience called out answers that ranged from eight ounces to 20 ounces.

She replied that the absolute weight doesn’t really matter. “What matters is how long I hold it,” she said, “If I hold it for a minute, it’s not a problem. If I hold it for an hour, I have an ache in my arm. If I hold it for a day, my arm will feel numb and paralyzed. In each case, the weight of the glass doesn’t change. But the longer I hold it, the heavier it becomes.”

She continued to say that the stresses and worries in life are like that glass of water. Deal with them for a little while and nothing happens. Deal with them a little bit longer, and they begin to hurt. And if you deal with them all day long, day in and day out over time, you’ll feel paralyzed, incapable of doing anything, because of the weight of the worries.

The Way We View the World

We live in an age of sweeping conflict, widespread skepticism, and intense anxiety. Contention feels pervasive and balanced discourse is a thing of the past. Pundits regularly tell us what’s wrong with society. People complain like it’s an Olympic event. (I’ve checked – it is not.)

Gurus in the marketplace obsess over the massive problems they see in the world, and negativity seems to be part of the new normal. The last couple of years have been hard. It’s been a very stressful time for almost everyone. We all feel it.

I love astronomy and I’ve learned that by choosing different lenses or filters for my telescope, I can literally observe different things in the night sky. By changing the lens, the things I view can appear or disappear before my very eyes. Objects can be overwhelmingly bright and painful to view, or they can be a beautiful sight to behold.

I believe that our lives are similar. The lens you choose to view the world through influences your life in ways that will determine your future.

You Are Not Alone

Today, more than ever, your network can help you. When you are part of a caring and effective network, you are not alone. Your network can help you take some of the weight of your business, and your life, out of your arms and give you relief when there doesn’t seem to be any around you. With the support of our network, we’re getting through these challenging times because we have each other to help us believe and achieve.

Throughout my lifetime I’ve seen ordinary people do extraordinary things. I believe anyone can do extraordinary things with the right mindset, plan, and effort. I believe that our vision controls our perception, and our perception becomes our reality.

Set a vision that makes a difference to the people around you – then hold the vision, NOT the obstacles. This is the thing that is so difficult for people; they continuously focus on the obstacles. The truth is if you want to be successful, hold the vision, not the obstacles. Forget about the noise and distractions all around you. There have always been distractions; there will always be distractions. Focus on your vision.

Today is the Tomorrow you were so worried about Yesterday. Maybe it’s time to set the worries aside and put the vision in front. Let your network help you. You are not alone.

It’s important to recognize that we all have challenging times, all of us, myself included. The secret to getting through them is the lens that we look at life through, and the ability to focus on the VISION and not the obstacles. The more we all can do that, the more successful we’ll be in our professional life and in our personal life, as well.

I would love to hear how your network has helped you.

Thankfulnessstring(12) "Thankfulness"

When we live each day with an attitude of gratitude, being thankful becomes part of our daily lives. Today, I am really thankful for the opportunity to be able to travel.

For the next two weeks, I am traveling to Antarctica with Dorian, the youngest of my grown children.

You can see where I am each day on my Facebook page:  https://www.facebook.com/IvanMisner.BNIFounder 

Today I am Ushuaia, Argentina. Ushuaia is known as the southernmost city in the world, and its commercial pier is the world’s major port of departure for expeditions to the Antarctic Peninsula.

I am excited and grateful to take this once-in-a-lifetime trip.
Thank you for being part of my journey!

The Book that Influenced My Focus on SOLUTIONSstring(46) "The Book that Influenced My Focus on SOLUTIONS"

What is it about human nature that causes many of us to focus so much about problems that we don’t spend enough time focusing on solutions?

I feel like I’ve spent my entire career nudging people to focus on solutions.
Why? What started my journey down the solutions path versus the problems path?

It was 1972. I was a high school Junior on the varsity football team. The head football coach gave us all a “bootlegged” cassette tape audio recording called Psycho-Cybernetics. He copied it for every football player on the team.

I listened to that tape over and over and over again. When I realized that the recording was just a summary of the book, Psycho-Cybernetics by Maxwell Maltz, I went out and bought the book because I wanted to know more. 

It’s amazing to me how it influenced the person that I was to become. The book that I bought in 1972 influenced my focus on solutions.

Words in the Book

Do any of these themes sound like a variation of something I might say?

“Decide what you want, not what you don’t want.”
“He visualized success.”
“Happiness does not lie in the future; it lies in the present.”
“His self-fulfilling prophecy made failure certain.”
“You make mistakes, mistakes don’t make you.”
“Think in terms of possibilities.”
“The choice is always up to you.”
“Old recordings can be changed.”
“Put more years of life and more life in your years.”

These are all words that are in the book. Words that became part of the foundation for BNI®, the organization I founded in 1985, and words that are woven into the messages that I have shared for many years through interviews, books, and presentations.

The Power of Positive Thinking

This book influenced me a good deal. Psycho-Cybernetics helped me think about the power of positive thinking and it is a concept that I have embraced for decades.

There are certainly other books out there, and there may be better books since this one came out in 1960. But it influenced me, and there are books out there that can influence YOU to focus on solutions, and not just problems.

We all have opportunities to make a difference in many people’s lives. Not by the problems we identify, but by the solutions we create when we keep the FOCUS ON SOLUTIONS.

How You Stand Changes Who You Meetstring(34) "How You Stand Changes Who You Meet"

When you are talking to other people at an in-person networking event, how you stand changes who you meet. This is a technique that I have talked about for many years and is a key element of my presentations. It can help with your business networking success.

Sometimes when you walk into a room full of people, you look around and have no idea where to start. You may think, “Who do I walk up to? Who do I talk to?” Some people may even think, “Who do I know? And why did I even come here?”

Open Twos and Open Threes

I wrote about the concepts of Open Twos and Open Threes in my book, Networking Like a Pro, Second Edition. The images shown above are from that book.

The first image is ‘Where do I start?’ It is a view that is looking down at one small corner of the room at a business networking event. There are different groups of people talking to each other, mixing and mingling.

The second image is ‘Closed Twos – Closed Threes’. It represents a view from a balcony, looking down into the room of networkers. A Closed Two is two people facing each other and standing perpendicular while having a conversation. A Closed Three is three people, all facing the center of a triangle shape.

It is difficult to walk up and break into closed conversations, especially if you don’t know any of the people in them.

The third image is ‘Open Twos – Open Threes’. An Open Two looks like the letter “V” with the two people standing askew more than directly facing each other. An Open Three looks more like the letter “U” with an open slot for someone to join in.

Look for the Open Groups

I recommend that when you go to networking meetings where you don’t know a lot of people, look for the Open Twos and Open Threes. There will probably be Open Fours and Open Fives, too. It is easy to walk up and introduce yourself to people who are standing in open positions. This is a subtle and effective way to enhance your networking efforts.

If you are a member of a business networking group, encourage your fellow members to stand in Open Twos and Open Threes to make people feel welcome. And then be friendly and inclusive when someone steps into your open group.

What About Introverts?

Introverts often tell me they have a hard time striking up a conversation at networking events. I recommend that introverted people look for larger open groups, such as an Open Four, Five, or even an Open Six. I know this sounds counterintuitive – why would they want to walk into a larger group?

It’s easy to slide into a larger group without interrupting the conversation and without being noticed right away. Eventually, someone will greet you with, “Hi, nice to meet you. What’s your name?” and then you’ll have a chance to introduce yourself.

It’s a counterintuitive concept that works extremely well. Walking into a larger open group is less abrupt than walking into an Open Two where you will have to speak right away because there are only two others in the conversation.


It is important to understand the concepts of Open Twos and Open Threes to become a better networker. When you have an open stance, you are going to meet a lot of people that you may not have had an opportunity to meet in the past. How you stand WILL change who you meet at business events.

How I Learned About the Power of Testimonials

How I Learned About the Power of Testimonialsstring(45) "How I Learned About the Power of Testimonials"

I learned about the power of testimonials in 1985 shortly after I started BNI®, the networking group I founded to get referrals for my consulting business.
At that time, there was only one chapter. During our weekly meetings, we followed an agenda similar to the one that over 10,400 BNI chapters use today. During the meeting, each member gave a weekly presentation about their business. Then we introduced our visitors, followed by our featured speaker’s presentation. After that, we passed referrals.

During this last part, if you had a referral to give to fellow members, you stood up when your turn came and said, “I have two referrals for Joe and one for Angela, and here’s what they are.” If you didn’t have any referrals, you simply said, “Pass,” and the next person would take their turn.

We’d been meeting for about two months, and at the end of one meeting the chiropractor in our group came to me and said, “Ivan, I haven’t gotten a single referral yet. I know it takes time, but here’s what concerns me: Nobody has even come up to talk to me or asked a question about chiropractic care. How can they refer me?”

I said, “You’re right. You’ve got to get them to use you so they can refer you. Why don’t you offer a free initial consultation to get them to come in and see what you do and how it works? Then they’ll be able to refer you. Here’s an idea. At next week’s meeting, just stand up and offer everyone a free first visit—even throw in an X-ray and do an adjustment—so they can see what chiropractic care is really all about.”

The next week when he did that, only one person out of the entire group said they would take him up on his offer. The chiropractor came up to me at the end of the meeting and said, “Brilliant idea, Ivan. They didn’t exactly flock to me.”

The Power of First-Hand Experience    

The following week, the meeting was moving along nicely, we were passing referrals, and it came around to this guy who had visited the chiropractor. He stood up, hesitated, looked at me, and said, “Ivan, I don’t have a referral today, but I don’t want to pass.”

As President of the chapter, I was running the meeting agenda, so I asked him, “Okay, then, uh . . . what do you want to do?” He said, “Well, I’d like to say a few words.” I said, “O-o-o-kay, well, uh, what do you want to say?”

He said, “Well, I just want to talk about Dr. Rubin. I had an X-ray done. He showed me all around his facility, explained all the things that he did, and then he did an adjustment.” He continued, “I’ve had lower back pain for about seven years. Nothing incapacitating, just a nagging ache that bothers me when I stand too long. For the first time in seven years, my back doesn’t hurt! You all are crazy if you don’t take him up on this offer! I just wanted to say that,” then he sat down.

I looked around the room and saw people picking up pens and filling out referral slips for the chiropractor. I thought, Wow! My agenda doesn’t work! You can’t just tell people to pass; you have to give them a chance to talk about the business they’ve done with other people! It’s critical!

That’s when we started the BNI Testimonial. From that point on, if you didn’t have a referral to give, you didn’t just pass. Instead, you gave a brief testimonial about the business you had done with another member of the group. That way, your experiences would become my experiences, and I could refer the member to somebody else.

My lesson about the power of good testimonials has helped BNI chapters around the world and can be beneficial to all networking groups. Without testimonials, networking groups are missing a great opportunity to generate more referrals for their members.

I invite you to share your experience about a good testimonial.

Richard Branson on Legacystring(25) "Richard Branson on Legacy"

I had an opportunity to go back to Necker Island this month where I spent the better part of a week talking to Richard Branson.  I asked my followers on social media to suggest questions that I could ask Richard and the one that I chose to focus on was about his legacy.  Specifically, what is the legacy that he feels he will leave behind?  

My impression of Richard is that he is not one to mull over his legacy in the world. That said, he is one to contemplate the impact that he has had on the people around him.

Surprisingly, the first thing he spoke about when I brought up the topic was his family.  In the end,” he said, “it is about your children and your family.  How you brought your children up and how they live on in your name is an important part of your legacy.”  I asked him for an example of how he did that with his children when they were young and he spoke about the family dinner table discussions.  He said, “it’s so much more interesting if you can throw out a discussion with kids and have a dinner table debate on the issue.”  He said that he “wanted them to learn about what’s going on in the world and most people don’t do that.”  For him, it was a way to guide and coach his children about issues in his community and the world and that learning is an important legacy to carry on.   

My experience of Richard is that he lives his life to the fullest.  Every day on the island he would swim a lap or kite sail around the entire island.  Then, he might go to a nearby island to ride his bike.  In fact, he just had a nasty bike accident as I am writing this blog where he thought he might have broken his hip.  Luckily, he did not. I private messaged him on our What’s App group saying: “I am so glad you are ok.  I’d suggest you slow down a bit but I do NOT think that phrase is in your vocabulary.”   The rest of the private What’s App group seemed to agree with that assessment.    

Also during the conversation with Richard about his legacy, he spoke about the planet and the need to reduce our carbon footprint whenever possible.  He described in detail how Necker Island was now virtually carbon neutral with a solar-panel powerplant covering a large portion of the island along with three massive windmills up on the hill supplying energy to the island.

He once told an interviewer that that “with extreme wealth comes extreme responsibility. And the responsibility for me is to invest in creating new businesses, create jobs, employ people, and to put money aside to tackle issues where we can make a difference.”

Richard said that “you must be driven by a purpose that is greater than yourself. I’d like to think I’ve lived a full life and made a difference but in the end, it’s about how you brought up your children and how they live on in your name.”

The Power of a Good Testimonialstring(31) "The Power of a Good Testimonial"

What is a testimonial and why does it matter?
A testimonial is a statement testifying to benefits received. It is based on personal knowledge or belief. A good testimonial can compel someone to action.

In business networking groups, a good testimonial from a trusted referral partner provides credibility for another person or company that can lead to new referrals from those who heard the testimonial.

The power of a good testimonial comes from the transference of trust, which creates the willingness to try those products and services personally, and/or recommend them to others.

Three Elements of a Good Testimonial

  1.   Focus on One Person

When sharing testimonials about people in your networking group, only talk about one person at a time. Talking about every single business where you had a good experience can be overwhelming to the person you’re conversing with. By focusing on ONE company in your testimonial, you can go into greater detail about the products and services you have used. Talk about your experience with that one businessperson and how good they were.

  1. Be Specific

Talking in generalities is ineffective. Saying “They’re great.” does very little to convey the extent of the positive experience you had. Instead, talk specifically about what makes your fellow member’s services good. What did they do right? How friendly, speedy, or communicative were they? How did you feel after the experience? The more specific you are, the better the testimonial will be remembered. Specific is terrific.

That phrase comes from Ken Blanchard’s book, The One Minute Manager, which says that effective praising must be specific.

  1. Give a First-Person Testimonial

Whenever possible, make the testimonial a first-person endorsement. Tell others about your personal experience with your networking group’s members, always being specific. Talk about the problem you had and the way that professional or company helped solve it.

If you have not yet used their products or services, have you personally talked to someone who has? If so, you can turn that third-person endorsement into a first-person testimonial by saying something like this:
“My client (or my friend, or my associate) told me that they hired this person to do this work for them and they did it really well. This is what they said…” Then be very specific about sharing the details of your client’s experience with that company, which will make the testimonial stronger. 

The power of a good testimonial is that it can become an instant referral multiplier. Remember that powerful testimonials focus on one person or company; they are first-person endorsements when possible; and they are very specific.
Have you experienced the power of a good testimonial? I would love to hear about it in the comments.

All Networking Groups Go Through Cyclesstring(39) "All Networking Groups Go Through Cycles"

All networking groups go through cycles over the years of their existence. There are Up cycles and there are Down cycles. Some of the best groups in the world have struggled. And a group that is on top of the world right now may not be on top a year from now. The key is to know the different phases and recognize when the group is going through a down cycle.

I have identified four phases that I have seen with BNI® chapters over the past 36 years. These phases can apply to ALL networking groups. These phases are not necessarily chronological, and they can last for different amounts of time, depending on the group and its members’ response to the critical points in the cycles.

The Supercharged Phase

The first phase is what I call the supercharged phase; these groups are at the top of the cycle. They are the biggest. They are the best, and the most productive. Their leadership teams are committed to implementing and following the established systems and processes for success.

The members in these chapters are fully engaged, investing their time to build relationships that can lead to extremely lucrative connections and referrals. The excitement level in these groups is simply electric. They are not willing to settle for mediocrity when excellence is an option.

The Engaged Phase

The second phase is called the engaged phase. Groups in this part of the cycle exude high energy and a positive attitude. They operate in a friendly environment with a great culture of support. They have more members than average and enforce accountability in the group.

They also do more business than the average chapter because they stay within the structure and systems while developing close business relationships and having fun. This is a very effective and productive phase.

The Status Quo Phase

Groups in this part of the cycle have become somewhat complacent. They might have been in the Engaged phase and lost some of the spark that made them successful. Or they may be a smaller chapter that has begun to give up on growth and has accepted mediocrity. They think things are okay as they are, and they feel like the amount of business they are getting is alright.

They are not motivated to make improvements or to develop the quality or quantity of their members. They may or may not follow the established systems and processes for their organization. The members have lost their enthusiasm. The Status Quo networking groups are the poster children for accepting mediocrity when excellence is an option.

The Stagnant Phase

In this phase of the cycle, networking groups have numerous problems: attitude problems, referral problems, poor attendance. Most of the members in these groups seem to focus on problems rather than on positive solutions.

These chapters follow the path of least resistance and think it is too much work to engage in the process required for growth. They do not follow their organization’s established agenda, system, or policies. They resist coaching or assistance from the resources available to them. Some members lose interest and feel like it is not working for them, so they leave the group. Which can be okay.

I call this Addition by Subtraction. Sometimes you have to actually reduce the size of a chapter in order for it to grow. It is like rosebushes. You have to cut them back in order for the rosebush to grow and bloom. If a chapter loses some members, particularly negative, problem-focused members, it can be an opportunity to grow and thrive.

Almost all networking groups go through these Up and Down cycles. Successful groups spend more time in the Supercharged and Engaged phases because they have gotten very good at recognizing when they are near a down cycle and quickly start to make positive changes.

Groups in the Status Quo and Stagnant phases can benefit from identifying where they currently are in the cycle so they can work on solutions to their problems and get back to basics. They don’t need to reinvent the wheel; simply follow the proven system established for their organization.

Stop Blaming Your Networkstring(25) "Stop Blaming Your Network"

Sometimes people who have established a referral network feel unsatisfied with the referrals that they receive, and then they blame people in the network.

The truth is that if your referral network isn’t working the way you want it to, it’s your fault. When you find yourself pointing out other people’s problems, it may be time to ask if you are the reason your network isn’t delivering.

Four Common Complaints

My network is not motivated.

Maybe so, however, what are you doing to compel them to refer you to people they know? Are you interested in what they do? Or are you more concerned about how interested they are in what you do?
Ask yourself: Am I helping them in the same way I want them to help me?

They don’t know my business.

What have you done to educate them about what you do? Have you shared the latest new products or services you offer? Do you meet with members of your network outside of the regular meetings to strengthen your referral relationship?
Ask yourself: Have I given them the information they need to promote my business to others?

The referrals are fickle. They only used me once and never again.

Consider this before you decide that the referrals you receive are fickle: What have you done to turn the single sale into a regular, loyal client relationship? Do you contact each prospect in a timely manner? Do you ensure that the customer sees the best that you and your company have to offer?
Ask yourself: Do I follow up regularly and communicate in the way that they prefer?

They don’t have the contacts I need.

If you have gone through the entire database of each of your fellow networkers’ contacts and disqualified every single one, you may have underestimated your network’s contacts. Not to mention all of their contacts’ contacts. By doing this, you miss out on an exponentially growing number of possible buyers for what you are selling.
Ask yourself: Am I clear on who is the best contact for my business and am I clearly sharing that information with my referral partners?

It’s Your Obligation

It is your obligation to teach your fellow networkers how to identify referrals for you. If they are not doing so, then you are not teaching them effectively. You are responsible for many of the actions people take on your behalf.

It’s up to you to set the tone for your business, educate your referral partners, demonstrate competence and integrity, and maintain the effectiveness and strength of your referral relationships. If your referral system isn’t working, you’ve probably overlooked something.

Instead of turning over the responsibility to others and blaming them when things don’t turn out satisfactorily, work with your referral partners to prevent the same mistake from happening again. Acknowledge responsibility to anyone who has been wronged, without equivocation. Say, “It’s my fault that this happened. I apologize for the mistake, and I promise to set things right.” This straightforward acceptance of blame has the added benefit of defusing the other person’s anger. What the injured party wants to hear is acceptance of responsibility and a commitment to correcting the situation.

One of the strengths of a referral network is that everyone becomes friends. And one of the weaknesses of a referral network is that everyone becomes friends.
Only those groups and individuals who recognize the need for responsibility and accountability can make the process work for them. Those who are constantly blaming someone else for what’s going wrong, while doing nothing to change or fix it, will not do well in referral marketing.

Remember, if you’re not getting the referrals you want, it’s your responsibility to stop blaming your network and to start taking charge of your own business success.

Business Leadership Lessons for Difficult Timesstring(47) "Business Leadership Lessons for Difficult Times"

Today, more than ever, you need your network to help you through difficult times. When your business faces challenges, it is your network of friends and associates that can help you get through. As the Founder of BNI® , which operates more than 10,000 networking groups in over 70 countries, I have learned the importance of this firsthand. I’ve also learned that it starts with our own actions.

You Must Believe

First, you must believe that you can pivot your business and find ways to help more people. You must believe in what you can do for people during the challenging times.

There is an old story of two shoe salesmen who were sent to different parts of a developing nation to see if there was a market for their shoes.  After one week, the first salesman wrote back to the company and said, “No one wears shoes here. There is no market for us. Send me a return ticket.”

The second shoe salesman wrote back to the company and said, “No one wears shoes here – there’s a huge market for our shoes. Send me a large shipment.”

You must believe in yourself and the people around you. Believe that you can pivot. Believe that your network can help you in this process.

I see people in the exact same professions who believe it is possible to pivot, and people who believe it is not possible to pivot during challenging times. Whether you think that you can or that you cannot, you will probably be right.

The Importance of Passion

You must have passion about what you do. Make sure that you and your team are working in your flame and not in your wax.
Let’s be clear about passion – it does not produce commitment.
Commitment produces passion.
Commitment and passion, together, produce results.
Nothing great in life has ever been done without passion and commitment.

Leadership Lessons

It is hard to overstate how important leadership is.
Quality leadership is not about managing and complying; it is about mobilizing and inspiring.

  1.   It is about connecting with people. It is about giving clients and customers love, care, and attention.
  2.   It is about inspiring people to take action.
  3.   It’s about getting people to do six things a thousand times. Not a thousand things six times. It’s not about doing something so many times that you finally get it right – it’s about doing it so many times that you can’t get it wrong.
  4.   It’s about coaching people effectively; guiding people and helping people. It’s about showing up to help them be a better version of themselves. That’s what leadership is.

Don’t overcomplicate things. Business doesn’t have to be complicated.
It is about three things: belief, passion, and leadership.

I believe anyone can do extraordinary things with the right mindset, plan, and effort. I believe that our vision controls our perception, and our perception becomes our reality. Set a vision that makes a difference to the people around you.
Why accept mediocrity when excellence is an option?
Excellence is always an option – even during difficult times.

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