An Unexpected Twist in My Career

I was interviewed by Karen Mangia for Medium.com as part of the series called “Can You Hear Me Now?: Top Five Strategies Leaders Use to Diminish Distractions & Win in the Attention Economy.” This is second of four excerpts from that interview.

THE QUESTION

What is the most unexpected twist in your career story, and what did you discover from your detour?

MY ANSWER

Being diagnosed with cancer at the height of my career was the most unexpected detour for me personally and professionally.

After the initial shock and resulting conversations with my close family, I started to think about how I was going to handle this within my company. As the Founder and senior executive of an international referral marketing organization (BNI®), I have a fair amount of public recognition and I am the public figure for the company. Thinking about how my diagnosis would affect my company, so many questions ran through my mind:

Should I try to keep the diagnosis secret?
Do I only tell key people?
Would I still be able to run the company during treatment?
Or do I need to hire someone to take on my role?
Seeing this as a potential weakness, would our competition try and take advantage of us during this time?
And at the end of the day, will my illness hurt the bottom line of the organization?

To me, the answer to the first question would help determine the direction I would take with the others.

The Path I Chose

So, I started with the question of keeping it secret. Let me first say that this is a very personal decision. Everyone’s experience is different, and I can completely respect it if someone chooses to tell virtually no one. I, however, did not choose that direction. BNI is a business networking, “word-of-mouth” organization. The idea of keeping that kind of secret in an organization like ours seemed impossible to me. So rather than try to keep it private, I chose to “go public”. I thought this strategy would help me guide the messaging. Note that I didn’t say “control the message” because I can tell you from first-hand experience — you cannot control it. However, I do believe you can guide and influence the message greatly by coming out in front of it.

Having decided to go public, I did it with a communication plan in place. After I decided what I was going to do for my treatment and why, I created a communication hierarchy of who I was going to tell and when. Below is the communication hierarchy I used for the dissemination of information. All of these were done within a three-day period:

Extended family
Close personal friends
Key management of the company
Employees at the Headquarters office
Franchisees world-wide
Global employees and independent contractors
Our clients
The public through my blog and social media

Since I opted for transparency in regard to my diagnosis and treatment, I chose to not hire someone to take on my responsibilities. Instead, I asked for help from those people who worked for me directly and indirectly. I asked if my close team would step up and fill in for me as needed and if my extended team (such as franchisees) would allow me more flexibility with project due dates and serious matters that would normally require my personal attention such as contract issues. They did so without hesitation.

As for the competition, that was easy. I have always believed that we shouldn’t worry about what our competition is doing (know what they are doing but don’t obsess over it) and instead, focus on improving our business every day. If we continued to do that with the team that was in place, we would not have to obsess over the competition and we didn’t.

That left the question of our bottom line. Before I answer that, let me discuss my mindset a little further. I chose transparency as the approach to my diagnosis. Transparency to the point that I posted multiple blogs on my site talking very specifically about what treatment approach I was pursuing and how I was doing every few months. I knew that if I didn’t update people, they would fill in the blanks themselves and it may or may not be accurate. I wanted to put the message out there myself — whether it was good or whether it was bad. I set sail for that approach not knowing how it would end.

I’m pleased to say that I am fully and completely in remission today. What’s also important is that my organization was able to follow my journey first-hand. They did not have to guess or wonder what I was doing. I put it all out there publicly and rumors did not flourish.

So, how did the company do during this period? Well, since my diagnosis the company has more than doubled in size. I think that happened because I had good people in place who were willing to step up when the boss was down. If I had to do it all over again — I’d do it exactly the same way.

 

 

 

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One thought on “An Unexpected Twist in My Career

  1. You are a true leader, Ivan.
    Transparency and Vulnerability are the most difficult things for leaders to display and you have done it very well.
    May you forever be in great health!

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