Voicemail Email Messages

Tips on How to Return Voicemail and Email Messages

Tiffanie Kellog and Jason Avery discuss how behavioral styles affect how we respond to voicemail and email messages.

So you received a message and you do not know exactly how to return it. Based on the book, Room Full Of Referrals, it depends on how people want to be treated, their behavioral style.

Behavioral styles are affecting your referability. When you receive a voicemail or email message, pay attention to the length and pace of that message.  Was the message long, detailed and full of information, or was it short and to the point? Know how to respond based on the behavioral style of the person who SENT the message. There are little clues in their message to identify what is the behavioral style of the person you are communicating with.

Go-Getter

“Hey it’s Tiffanie, call me”. The person leaves a short message that is very direct and to the point or only a few sentences. They are a fast-paced busy-busy person without a whole lot of time and they expect the same from you. When you call them or reply to their email, start with “I am sure you are very busy, I only need a moment of your time. Here is what I got for you”. Get straight to the point with the relevant information listed in bullet points.

Promoter

The message is upbeat and enthusiastic. The person is talking about having a good time. They are the “Fun Loving” people. They use in their message ALL CAPS, emojis and lots of exclamation points !!!!!! When you call them or reply to their email, use words such as  “Super, Great, Fantastic, or Awesome”.

Examiner

The Message is very detailed with page numbers, questions and full of details. They want all the information. If they give you a long list, do not reply with just one or two short sentences. They might become offended and question your credibility. When you call them or reply to their email, start with “I am tied up at the moment but I will get to all these questions and I will respond by this date with all the information you requested”. Be specific.

Nurturer

The message has indecisiveness. They need more options to compare before making a decision or they want to consult with someone else first. When you call them or reply to their email, start with “Here is what you need to know about the impact on their business, family or community”.

Once you know their style, you can adapt. Mirroring is a good way to start. You behave the way that they are behaving and they will appreciate you. Another option is to have four different employees representing each of these four behavioral styles to reply to the various messages based on the sender’s behavioral style. 

My Business is Different

My Business is Different (with Tiffanie Kellog)

Everyone claims that their business is different. However, in this video, Tiffanie Kellog and Jason Avery discuss how all businesses are adapting to become profitable. Therefore, keep track of your accounting.

About Tiffanie Kellog

For more information on Tiffanie Kellog, please visit her website at tiffaniekellog.com/

Tiffanie Kellog is a professional speaker and trainer with Asentiv, and is co-owner of a business with her husband.  Therefore, Tiffanie has helped entrepreneurs over the years make more money while saving time. Thus, they can have more fun. She is dedicated to helping others make more in less time. Click here to view more video blogs by Tiffanie Kellog.

To contact Tiffanie, call her at 813-263- 9690 or email at referrals@tiffaniekellog.com

Customer Rollercoaster

Customer Rollercoaster (with Tiffanie Kellog)

Your relationship with your customer is a Customer Rollercoaster and brings out a wide range of emotions during the process of doing business with them. In this video, Tiffanie Kellog and Jason Avery discuss this from his book, “Constructing Success: Blueprints for a Referral Based Business”.

About Tiffanie Kellog

For more information on Tiffanie Kellog, please visit her website at tiffaniekellog.com/

Tiffanie Kellog is a professional speaker and trainer with Asentiv, and is co-owner of a business with her husband.  Therefore, Tiffanie has helped entrepreneurs over the years make more money while saving time. Thus, they can have more fun. She is dedicated to helping others make more money in less time.

To contact Tiffanie, call her at 813-263-9690 or email at referrals@tiffaniekellog.com

competition

Competition into collaboration

You can turn your competition into your best potential referral source. In this video, Tiffanie Kellog and Jason Avery share how he accomplished this in his construction business. There is plenty of business out there if you do it right.

About Tiffanie Kellog

For more information on Tiffanie Kellog, please visit her website at tiffaniekellog.com/

Tiffanie Kellog is a professional speaker and trainer with Asentiv, and is co-owner of a business with her husband.  Therefore, Tiffanie has helped entrepreneurs over the years make more money while saving time. Thus, they can have more fun. She is dedicated to helping others make more money in less time.

To contact Tiffanie, call her at 813-263-9690 or email at referrals@tiffaniekellog.com

referral source

Why Clients are not your best referral source

Clients are often thought to be your best potential referral source.  However, Tiffanie Kellog shares why they are not in this guest video blog.

About Tiffanie Kellog

For more information on Tiffanie Kellog, please visit her website at tiffaniekellog.com/

Tiffanie Kellog is a professional speaker, coach, and trainer with Asentiv, and is co-owner of a business with her husband.  Therefore, Tiffanie has helped entrepreneurs over the years make more money while saving time. Thus they can have more fun. She is dedicated to helping others make more money in less time.

To contact Tiffanie, call her at 813-263-9690 or email at referrals@tiffaniekellog.com

write a book

Six Ways to Write a Book without Writing a Book

Have you ever wanted to write a book, though you are not a writer?
In this video, Tiffanie Kellog explores 6 different ways that you can write a book without actually having to do the writing.

Having a book can be a powerful way to set yourself apart and position you as an expert – so having a book is on many people’s to-do list. A problem, though, is many people do not like to write… In this video, you will learn a few alternatives to actually writing a book.

I have a book I wrote in 8th grade around here on a floppy disk somewhere, though I hate to think how bad it would be if I were to read it now… it will probably stay buried forever.

About Tiffanie Kell0g

For more information on Tiffanie Kellog, please visit her website at tiffaniekellog.com/

Tiffanie Kellog is a professional speaker, coach, and trainer with Asentiv, and is co-owner of a business with her husband.  Therefore, Tiffanie has helped entrepreneurs over the years make more money while saving time. Thus they can have more fun. She is dedicated to helping others make more money in less time.

To contact Tiffanie, call her at 813-263-9690 or email at referrals@tiffaniekellog.com

No Complaining Challenge

No Complaining Challenge

Tiffanie Kellog is joined by Deb Cheslow, of Cheslow Achievement Group, as they chat about the “No Complaining Challenge”.

Can you NOT complain?

The 30-Day “No Complaining Challenge” is a great way to reset your perspective.  The idea is a commitment to refrain from complaining. blaming, and justifying for 30 straight days.  If you slip up, restart at Day 1. It may sound simple, but it is definitely not easy.  Deb Cheslow has issued this challenge to literally thousands – maybe tens of thousands – of people and she can count on one hand the number of them who actually made it through the entire 30 days.

Beth and I took the “No Complaining Challenge” back in 2012 and it completely changed our lives.

  • Who wants to join me in making the world a better place?
  • Would you be up to creating a better positive life while eliminating some of the negative as well?

Thanks to Tiffanie Kellog and Deb Cheslow (debcheslow.com/committing-no-complaining-challenge) for reigniting the “No Complaining Challenge”!  Take it out for a spin and let me know what changes you notice in the comments below!

Click here to watch this video

vision

Vision with Tiffanie Kellog and Deb Cheslow

Creating a vision that is unrealogical. What is your vision?

Is your vision UNREALOGICAL???

You probably are not even sure what that means! This month, Tiffanie is joined again by one of her coaches, Deb Cheslow, of Cheslow Achievement Group, to explore a conversation around vision… and hopefully, yours is UNREALOGICAL!

At Cheslow Achievement Group, our vision is to continually develop mind, body, and spirit, living a life of prosperity and joy, so that we may change lives for the better and empower others through teaching, coaching, and training, to seek out their own purpose, live their lives to the fullest and realize their dreams.

Click here to watch the video to learn more

VCP process

The VCP Process with Tiffanie Kellog

We simply can’t achieve success at networking without strategically building VCP = visibility, earning credibility, and then ultimately gaining profitability.

VCP is a referral process, not a sales process. If the majority of your clients aren’t giving you referrals, then you are only at Credibility with your clients, not at Profitability. It’s possible that you can have a lot of Visibility and a lot of Credibility, but NOT have Profitability. Rather than a formula, VCP is a continuum. Before you can refer to someone, you will need to know, like, and trust them.

In this guest video blog, Tiffanie Kellog, a trainer for Asentiv Florida, explores the three stages of the VCP process. Click here to watch.

In short, your goal should be to first enter Visibility with people, then perform activities that will help you build trust and Credibility with them, and finally through time and the strengthening of that relationship, they will most likely pass you consistent referrals in the Profitability stage.  After all, “It’s not who you know, it’s who knows you.

Tiffanie Kellog

“Reservation for 2 Table for 4” by Tiffanie Kellog

Tiffanie Kellog, trainer for Asentiv Florida, is joined by Shawn Yesner, owner of Yesner Law and podcaster – Crushing Debt, as they explore a method that can be used to introduce others to prospects and/or referral sources.

Learn about the “Reservation for 2, Table for 4” in this video.

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