Relationships Archives - Dr. Ivan Misner®
say no

Improve Your Life by Learning How to Say No

Sometimes people come knocking at your door because they want something from you. However, you either don’t want to work with them or that project doesn’t resonate with you or your values. Other times, you may be dealing with people already in your room, and we feel this is an important aspect of our message. Here are seven ways you can say no and not come across like a jerk (or worse):

  • If I say yes, I’m afraid I’d let you down. A very effective way to tell someone no is to tell them you believe you’d let them down if you do what they are asking. It might be because you don’t have the bandwidth, the knowledge, or the expertise to do what they are asking; but, in any case, you’re not the person to help make this idea a success, and you don’t want to disappoint them. This type of response not only gets you off the hook but also affirms your work ethic and shows you want the person and their project to succeed.
  • Know the difference between an opportunity and a distraction. Recognizing this distinction begins by knowing your own personal or professional mission. If you know your purpose/expertise/mission, then you can say no when someone comes to you with something that is a distraction to that mission. This strategy can be particularly helpful for projects that perhaps interest you in theory but don’t align with your goals and mission in practice, right now. One of the best ways to apply this concept is to use the technique below.
  • Refer them to someone more qualified. When we say no to someone, we always try to refer them to someone who is more qualified or more suited to help that person. We also try to refer them to someone whose mission is more in alignment with their project. Just because you can do something doesn’t necessarily mean you should if it’s not truly your area of expertise.
  • I don’t do that. Sometimes the request and response can be very simple. For example, when someone tries to convince Ivan to have a piece of cake or pie, he simply says, “Thanks, but I don’t eat processed sugar.” When they say something like, “Oh, just a bite,” he has no problem telling them they should feel free to have his bite—because he doesn’t eat sugar.
  • Don’t “Seinfeld” it. One of the really funny things on the old TV series Seinfeld was how the characters would go off on some crazy, complicated subterfuge or ruse and end up getting in more trouble than if they had just been candid to start with. Be polite, but be honest and direct.
  • Propose something else. If you are unable to do something that you’re being asked to do, offer them something else instead. If you are a restaurant owner, maybe you can’t afford to cater that 5K charity race for free, but maybe you can afford to donate several gift certificates for the charity to raffle. By proposing something else, you can still build a relationship.
  • When you say it, mean it! Be a broken record. Sometimes people don’t take no for an answer. Try to be polite, smile, and repeat what you said before. Don’t be surprised if you have to repeat yourself multiple times before people understand you meant what you said.

Let Me Help You Create Your Best Life

This is the premise behind the newest book, “Who’s in Your Room? The Secret to Creating Your Best Life” by Ivan Misner, Stewart Emery, and Rick Sapio.

To order the book, please use this link: https://tinyurl.com/WhosInYourRoom

The Kindle edition of “Who’s in Your Room” is available for a limited time for only $1. Download it while the Cyber Monday special lasts.
https://tinyurl.com/WhosInYourRoomKindle

Engines

Are the People Trying to Enter Your Room Engines or Anchors?

Over the years I’ve recognized that there are some people who are positive and supportive individuals that I really want to be around.  They are solutions focused relating to most problems and are almost always willing to talk through challenges with a positive end in mind.  These people are engines.  They help me be my best self and they motivate me to drive forward.

I’ve also noticed, as I’m sure you have, that there are some people who complain as though it were an Olympic event (for the record – it’s not!).  They tend to be negative, argumentative, and obsessed with problems.  I’ve learned not to spend much time with these people because they focus on all the things that are wrong relating to most challenges.   If all someone does is focus on problems – they become an expert on problems and not on the solutions.   These people are anchors, they hold me back and weigh me down.

Who do you surround yourself with: engines or anchors?

This is an important question for everyone.  It’s particularly important if you are trying to build a powerful personal network of people around you.  Is your network full of people who are engines helping you go to the next level in your life or your career?  Or, are they anchors weighing you down with the plethora of issues, problems, and complaints? Do they hold you back, or do they drive you forward?

The funny thing here is that no-one thinks they’re an anchor.  No one!  Of course, they’ll tell you that they are an engine – they just do not like the direction you are going and that’s why they come across the way they do.  For the record – they’re an anchor – with a motor attached. My advice is to call for “all hands on deck,” cut loose the anchors in your life, partner up with your fellow engines and go full-speed ahead.

Doorman

This is where your Doorman comes in. Your Doorman is looking for engines, people helping you go to the next level in your life. Your Doorman should forbid entrance to the anchors, people weighing you down with a plethora of issues, problems, and complaints.

This is just a little of the content from my new book, “Who’s in Your Room? The Secret to Creating Your Best Life.”  Check out the book here: https://tinyurl.com/WhosInYourRoom.

If you would like to be in my room, CLICK HERE. 

manage

The Secret to Creating Your Best Life is to Know How to Manage Who’s in Your Room

Do you love the life that you created? Learn how to live your best life, embrace happiness, and discover how to manage “Who’s in Your Room”.

This video will give you a good overview of what the book is about. Therefore, please watch this video at creating your best life

Live your life to the best by learning how to manage the best room to live in

  • is your room to full of people already?
  • is your room too loud?
  • is your room full of drama?
  • is your room boring?
  • is your room full of angry people?
  • is your room chaotic?
  • is your room full of weird people?
Do you feel lost without people who can provide friendship and advice?
The solution is to take control of your room and take control of your life.
X
The quality of your life depends on the people in your life. First, learn the secret to creating your best life by managing “Who’s in Your Room.” Therefore, change your life and click on this link: https://tinyurl.com/WhosInYourRoom
Best Life

The Secret to Your Best Life… “Who’s in Your Room”

Learn how to live your best life, embrace happiness, and discover “Who’s in Your Room”.

This 2 ½ minute video will give you a good overview of what the book is about. Therefore, please watch this video at https://tinyurl.com/CreateYourBestLife

Live Your Life to The Best

This is what Jack Canfield says about this book: “Who’s in Your Room is one of the most powerful personal-development books you will ever read.  It has changed my life and it will change yours.”
The quality of your life depends on the people in your life. First, learn the secret to creating your best life by managing “Who’s in Your Room.” Therefore, change your life and click on this link: https://tinyurl.com/WhosInYourRoom
Quality Truly is King

Quality Truly is King in Networking

Quantity is important, but networking is not so much a numbers game as a people puzzle, one that works by making connections between other people. You need to have a wide set of contacts, but your connections need to go deep. It’s not just who you know, but how well you know them. If you know your connections well enough to be able to call and ask for a favor–and get it–that is a powerful network. Quantity is good, but quality truly is king.

The more people you meet at an event, the more successful your networking efforts are–and that’s simply not the case.  Instead, the quality of the connections you form is much more significant than the quantity of connections you make.

Networking is not a numbers game.  It’s more like a people puzzle.  It’s about building relationships with the close people in your network.  That means that it’s about finding ways to interconnect the relationships you have to build a powerful personal network.  In order to do that – you actually have to have a fair number of quality relationships in that sea of contacts.

If your network is a mile wide and an inch deep, it will never be successful.

Instead, your network needs to be both wide and – in places, deep.  That is, you need to have a wide set of contacts but some of those need to be connections that go deep.  Therefore, the quality of your network is just as important, if not more important than the quantity of your network.  This doesn’t mean that quantity isn’t important.  It is important.  The thing is that a small network of quality people limits your success.  However, a large network with multiple quality relationships makes for a much more powerful, personal network.

It is a little like your left hand and your right hand.  Both are really important. But one is generally stronger, more powerful, and generally used more than the other. You can’t accomplish what you want as easily without both.  However, one is the stronger hand.  This is similar to the quantity vs. quality argument in networking.

Click here to listen to a personal story about this comparison

 I believe that it is NOT, what you know, or who you know – it’s how well you know each other that counts.

Strong relationships take simple “contacts” and turn them into powerful “connections.”  It doesn’t really matter if I have an amazing database of people with many phone numbers.  What really matters is if I can pick up the phone and ask some of them for a favor and they take my call then are willing to do that favor.

receive referrals

How long does it take for people to receive referrals from their network?

From my experience, strong referral relationships are a lot like building close personal friendships. It takes time for people to become close enough to receive referrals from their network. Facebook has redefined what a “friend” is, but I’m talking about truly close friendships with people. In a study published in 2018 by the Journal of Social and Personal Relationships, it was found that it takes about 50 hours of interaction to move from being an acquaintance to becoming a “casual friend.” It takes a total of 90 hours to be become “real friends,” and a total of 200 hours to become “close friends.” According to the study, “friendship status was examined as a function of hours together, shared activities and everyday talk.”

So, how long does it take for people to build a close relationship where they trust you enough to give you regular referrals?

So, you want referrals and you want them now?  Well, you can’t have them. Unless you’ve built meaningful relationships with your referral partners first. Well, it takes somewhere between 90 and 200 hours for people to receive referrals from their network.

I know that 90 – 200 hours sounds like a lot but that matches up almost perfectly with what I’ve seen in BNI. When BNI members hit the 90-hour mark of participation they almost always begin receiving more and more referrals. Based on an independent study published in 2012 for BNI, when those same individuals cross the 200-hour mark, they generate an average of over five times the number of referrals they did in their first year! Yes, you read that right: more than 500% more referrals when they have built strong friendships with their referral partners.

The Steps You Should Take If You Want to Build Business Off Referrals

Ask yourself the following four questions until you have attained success and the answers become obvious.

2. Am I regularly making stimulating, educational presentations to my fellow networkers about the value I provide to my clients?

3. Am I doing business with others in my network so I can give them dynamic testimonials and steer business to them in hopes they will return the favor?

4. Am I meeting regularly with my networking colleagues to learn about their businesses so I can confidently refer my contacts to them?

If you’re following these simple tactics, then you are well along the road to getting all the referrals from others’ networks that you deserve. Building a referral-based business is all about building a powerful, personal network. If your network is a mile wide and an inch deep, you will never get the kind of referrals that will make a difference for your business. This means that you have to go deep in building a number of strong relationships.

The best way to speed up the process is to actually spend time in the process of developing relationships with the people you are networking with. Networking truly is more about farming than it is about hunting. It is about building relationships and friendships with other business professionals. Remember, it takes time to build friendships.

Andy Lopata

The A-Z of Networking: R is for… (by Andy Lopata) [PART 2]

This month, Andy Lopata shares more of his networking tips which begin with the letter “R”

  • Rapport
  • Real
  • Regular
  • Rejoice
  • Remembering
  • Respect
  • Responsible
  • Richness
  • Risk Taking
  • Routine
  • RSVP

Click here to learn and more about the “R’s” of Networking in PART 1:

Click here to watch this video

Please click below to see Andy’s playlist of his networking tips from A to Z.

https://ivanmisner.com/category/a-to-zs-of-networking/

By knowing why you are networking and what you want to achieve, it is possible to plan accordingly and get great, measurable results. If you have any comments about Andy’s “N” list or any additional “N” words about “Networking” you will want to add to the list. please leave me a “Note” as a “Comment”  below.

Andy Lopata

As a business networking strategist, Andy Lopata works with companies on how to use networking tools to develop their businesses. Networking is not just about sales. Whether for lead generation, breaking down silos internally, recruitment and retention of top staff or developing future leaders, networks and collaboration have a key role to play. Andy works with clients to help recognize that role and put the strategy and skills in place to leverage it.

“Can't do” or “Won’t do”

Helping others depends on either a “Can’t do” or “Won’t do” answer

Whatever the issues are that are holding someone back, focus on a constructive approach. If you ask them, “How can we help you?”, their answer will always be either a “can’t do” or “won’t do” answer. The person will either explain why they are having difficulty with the situation because they don’t know how to address it effectively, or they will give an answer that illustrates that they don’t really want to do this for some reason or another.

How to handle a “Can’t do” answer

Once there was a printer that was dead last on P.A.L.M.S. report in a local BNI group. We did not tell him that he was dead last. Instead, we asked him, “How can we help you?” His response was that his print shop was new and he admitted that he did not understand networking. This is a classic “Cant’ Do” response. It is our job to teach them because we were all a “can’t do” when we first started networking. We all make tons of mistakes. When someone says they can’t do something, they are open to being coached. It is our job to teach them.  If we were just negative and told the printer he was dead last, he would have quit. Instead, if we pour into them and help them, they become champions in BNI.

Where the clients come into the lobby area of the print shop, we recommended that he put up a sign where everyone could see it with slots for the BNI members’ business cards. He was instructed to get 20 copies of everyone business cards to fill sign with only the cards from BNI members. When someone took a card, they were told to say that Bob’s printing referred you. If someone not in BNI wanted to give him their cards for the sign, the printer was instructed to invite them to the next BNI meeting instead. True story! Nobody just took a card and left. They asked Bob his opinion on each of these. He gave a testimonial with everyone he had cards for. He went from last to number one in giving the most referrals. He went from being embarrassed to the top referral giver within 6 months. He was the winner of the year. He now loves BNI. We changed his business by coaching him.

How to handle a “Won’t do” answer

In this example, they give excuses: it’s too difficult… they are busy…I’m different. With a clear-cut “won’t do” answer, if you open the door for them they will leave on their own. I recommend saying, “I understand your frustration, it is ok to leave the group, feel free to come back if things change”. However, if you kick them out, they will become defiant and negative towards BNI. They blame the chapter and claim it is everyone fault. Therefore, if they don’t save face, they will fight you all the way. On the other hand, they don’t hate you if you give them the option to leave in a positive manner.

Here’s a suggestion. On rare, rare occasions – when someone is a “won’t do” but they don’t want to leave.  Tell them you appreciate their involvement and that you’ll throw them a “retirement party”. OK, not a real party – but recognize their past participation in the group and thank them for their involvement. This should be done rarely but it allows them to save face and leave. With this advice, you can cut down the percentage that will require a tough conversation by 90%. Then, only 10% of the time you need to have the tough talk about opening their classification and not renewing their membership. You want to be invested in their success, yet cut them loose when needed.

Being a member of the group is not enough.  If you are not contributing then why are you there? Being complacent is what I call a “MINO” (Member In Name Only). How can we help you to get more engaged? How can we help you to… bring more members? …bring more visitors? …bring more referrals? Whatever the issues are, just ask, “How can we help?” Their answer will tell you if you can help them.

Andy Lopata

The A-Z of Networking: R is for… (by Andy Lopata) [PART 1]

This month, Andy Lopata shares his networking tips which begin with the letter “R”

  • Realistic
  • Reciprocal
  • Recognize
  • Recommendation
  • Referrals
  • Relationships
  • Reliability
  • Reputation
  • Research
  • Resonate
  • Results
  • ROI

and more about Networking in PART 2: coming soon

Click here to watch this video

Please click below to see Andy’s playlist of his networking tips from A to Z.

https://ivanmisner.com/category/a-to-zs-of-networking/

By knowing why you are networking and what you want to achieve, it is possible to plan accordingly and get great, measurable results. If you have any comments about Andy’s “N” list or any additional “N” words about “Networking” you will want to add to the list. please leave me a “Note” as a “Comment”  below.

Andy Lopata

As a business networking strategist, Andy Lopata works with companies on how to use networking tools to develop their businesses. Networking is not just about sales. Whether for lead generation, breaking down silos internally, recruitment and retention of top staff or developing future leaders, networks and collaboration have a key role to play. Andy works with clients to help recognize that role and put the strategy and skills in place to leverage it.

Four Behavior Styles

Four Behavior Styles (the video)

There are Four Behavior Styles you will find in others when you are networking. Do you know your behavioral style? Please watch this video to learn about these different styles.

In the book Room Full of Referrals which I co-wrote with Dr. Tony Alessandra and Dawn Lyons, we offer insight into the following four different behavioral styles:

Go-Getters: (Driven, Bold, Decisive, Strong Desire to Lead)

Promoters:   (Energetic, Outgoing, Fun-Loving, Positive, Talkative)

Nurturers:   (Patient, Helpful, Understanding, Sentimental, Reserved)

Examiners:   (Effective, Efficient, Thorough, Research-Oriented)

If you pay careful attention to the behavioral characteristics of others, you will improve how you communicate with them effectively by adapting to their style.

Ask a Favor

When to Ask a Favor (classic video)

When is the right time to ask a favor? Building a relationship takes time, and cashing in your relationship capital before it has earned enough interest can be devastating.

The following video is classic rebroadcast of my “Ivanism” Garage to Global series, hosted by Entrepreneur.com, where I expand on catch phrases I have used frequently over the years. Originally published on March 30, 2016.

In this video, I discuss how to identify and prepare for the appropriate time to ask for a favor within the context of a business relationship. Social capital is a key factor when it comes to asking for favors from others.

Most of us have been in a situation where someone has asked for a favor before the social capital to make that kind of request. If you want to amass financial capital, you have to invest and grow your assets. Social capital works the same way. You have to invest before you can withdraw.

Throughout my career, I have had a huge number of folks come to me and ask me to promote something for them. The thing is the majority of those who contacted me had never even met me, had never had a conversation with me. If they did, they met me once and we had the briefest of conversations. They never invested in the relationship and yet they wanted a withdrawal from the relationship.

You may be shocked at the level of personal knowledge required for a deep referral relationship. You may want to argue that referrals should be all about business. I completely disagree. It takes a lot to develop this type of relationship. Those who do will certainly succeed at building a business from referrals.

When Is It Appropriate to Ask for a Favor?

So the answer to this question of when should you ask for a favor, before you ask for a withdrawal, make sure you make an investment and build a deep referral relationship.

Coincidence

Referral Coincidence

When it comes to networking, “luck” is where persistence meets opportunity.  There is no coincidence about repeat referrals.  It comes because every day you execute the activities relating to building referral relationships.  Although it can’t be measured as easily as tracking cold-call ratios – the results are dramatic and almost never coincidental.

A misconception occurs when someone focuses on the referral rather than on the relationship that produced the referral. Networking is not about luck, it’s about relationships. No one person is likely to turn your business around. However, by building relationships with a diverse group of business professionals over time, they can make a difference together.

Your networking results are an indication that the system of building relationships is working. Not that these referrals were basically coincidences. It is no more coincidental that you receive referrals from the people in your network than it is that a fisherman casting a net catches fish. The fisherman concentrates on his action of casting the net, not the individual path of one of the fishes that swam into it. If he did base his decision on that one random fish he would quickly come to the conclusion that it was a coincidence.

Chris’ Story

In this video, I share a story about a referral coincidence.

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