Introducing Garage to Global

Introducing Garage to Global

What does it take to start a home-based business and turn it into a global organization?  I am sharing the many lessons I’ve learned to do just that. In 1985, I started a small business from my home in Southern California.  Today, BNI has over 7,400 locations in more than 65 countries around the world (see the member growth chart to the right). From business […]

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Why We Need to Stop Reinventing the Wheel

Why We Need to Stop Reinventing the Wheel

As business people and networkers, and even in our personal lives, we are often trying to make things harder than they need to be. There is an abundance of techniques, for sales, communicating, and general business practices, that are tried and true, so much so that they seem too simple to truly be effective. We re-evaluate them, we “improve” upon them, and we overcomplicate them. […]

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Ya Gotta Know Your Audience!

Ya Gotta Know Your Audience!

We were having some wine the other night with a friend who had just come from a private jet show in Geneva, Switzerland (sounds like fun!). He was telling us about what a great job one of the exclusive, high-end private jet companies had done to wow their potential customers. He said that they gave a new iPad to each invited guest in which they […]

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Is It Really All About the Customer?–YES!

Is It Really All About the Customer?–YES!

In this video, I discuss a recent e-mail I received from a friend and colleague which really surprised me and made me realize that sometimes things which I think are totally and completely self evident to others may not actually be obvious to some people at all. In my mind, it’s completely clear and non-debatable that that the customer is the most important entity when […]

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May I Take Your Photo?–A Lesson in Great Customer Service

May I Take Your Photo?–A Lesson in Great Customer Service

I was at the BNI® U.S. National Conference in Nashville, Tennessee last week and every day, room service would come up and deliver my meals (often, right as a meeting in my suite was wrapping up).   Leslie (pictured below) was the employee who most often made the deliveries during the last part of my stay. On one of these days, I had a group of […]

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The Four-Letter Word That Should Be in Every Networker’s Vocabulary

The Four-Letter Word That Should Be in Every Networker’s Vocabulary

“Sell” may be a four-letter word, but it’s certainly not a “bad” word . . . far from it.  “Sell” is a word that should be in absolutely every networker’s vocabulary.   I can’t tell you how many times I’ve run across businesspeople over the years who are fantastic networkers, but they think that just because they know how to network, they don’t need to […]

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Jim Blasingame: ‘The Age of the Customer’

Jim Blasingame: ‘The Age of the Customer’

I have been good friends with small business expert Jim Blasingame for over ten years and I can fully attest to the fact that his knowledge of what it takes to achieve success in small business is unparalleled (but don’t take my word for it, check out his bio below*).  I am excited to announce that just a few weeks ago, he released a revolutionary […]

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True or False?–Your Best Source of Referrals Is Your Customers

True or False?–Your Best Source of Referrals Is Your Customers

Do you believe your best source of referrals is your customers?  If so, think again . . . the reason people sometimes fall into believing customers are there best source of referrals is that they’ve been trained to believe it and have never pursued any other source of referrals.  The only referrals they’ve ever received are from customers. Don’t get me wrong–customers and clients can […]

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Tactics for Tapping into the Customer’s Perspective

Tactics for Tapping into the Customer’s Perspective

Last week I posted a blog explaining why I believe that understanding the buyer’s perspective is one of the most important keys to selling.  Today’s post is a follow up to that post because I want to take this opportunity to offer some tactics for tapping into the buyer’s (i.e., the customer’s) perspective. Learning and adapting to the issues and whims of the buyer while […]

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Culture Eats Strategy For Breakfast

Culture Eats Strategy For Breakfast

Strategy is often talked about in business schools, in fact it’s a primary focus.  Culture however, is less understood.  Culture involves a variety of contributing factors including a blend of attitudes, beliefs, mission, philosophy, and momentum that help to create and sustain a successful brand.  It represents the vision, norms, symbols, beliefs, behaviors, and traditions that are taught to new members of an organization.  Organizational […]

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The "Friendly Skies" Are Back

The "Friendly Skies" Are Back

Long lines, deteriorating service, flight attendants grabbing a beer and pulling the emergency exit handle to slide out onto the tarmac are part of our vision of airlines these days. However, I had an experience last week that was truly amazing in this day and age. My wife and I were flying on United from LAX to New Orleans for a business conference.  Before we […]

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My Marriott Experience

My Marriott Experience

UPDATE:  Before you read this blog (which was posted on Saturday the 8th), I’d like to give an update.  I was contacted by John, the Director of Customer Advocacy at the Marriott Hotels.  He contacted me when he heard of my complaint.  He handled the situation with concern and professionalism.  He also made the matter right in the best way I think he could.  All […]

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